Heartlands Hospital

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Based on 1241 reviews
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NHS patients accepted

Reviews (1241)

Excellent staff but lack of communication

January 7, 2025
I had a minor operation and was at day surgery which was alright. What I find hard is the lack of communication. You just sit there and sit there and no one tells you what is going on. The surgery was excellent and the staff are too.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team

Provider responded

The care was good

January 6, 2025
I was in for 18 days and it was good care. They did their best for me. The found me a place to live and they made a follow up appointment.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team

Provider responded

Looked after me

January 6, 2025
I went to A&E and was kept in for 2 weeks because the GP wouldn't see me and I was severely dehydrated. The hospital looked after me.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team

Provider responded

The medical attention was excellent

Critical care, acute care or High Dependency Unit
January 1, 2025
The patient was my wife and we can have no complaints at all about here medical attention. However, on my trips to visit her over 6 days I found 3 toilets unavailable and a lift out of action . This was on a journey from the entrance to ward 24. Maybe my experience is a rare event but I very much doubt it. I also found the waiting time for a prescription following discharge ridiculous, over 2 hours.
Anthony Moorhouse

Reply from Heartlands Hospital

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear about the toilet facilites and the wait times for prescriptions. Apologies for any stress or inconvenience this has caused.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

Patient Experience Team

Provider responded

Complete lack of planning

Accident and emergency services
December 17, 2024
A complete lack of planning, facilities and staff. I waited for 7 hours without any help.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that about A&E long waits.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team

Provider responded

Long waits and dirty

Accident and emergency services
December 17, 2024
They have been okay. Very long waits at A&E and it's dirty too.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that about A&E long waits and its environment.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team

Provider responded

Very good

December 16, 2024
Blood tests were done here and we had to go twice before being referred back to the chest clinic for a follow up. They were very good there.
Anonymous

Reply from Heartlands Hospital

Thank you so much for taking the time to provide feedback about Heartlands Hospital- apologies for the delayed response . We are delighted to hear about the excellent service you received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes
Patient Experience Team

Provider responded

Didn't like it here

December 16, 2024
I didn't like the environment here and the staff were rude.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear about the poor service you received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

Patient Experience Team

Provider responded

Poor service delivery

Accident and emergency services
December 16, 2024
It's very busy and always short of staff. Poor service delivery.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear about the poor service you received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

Patient Experience Team

Provider responded

All went fine

December 16, 2024
I had my gallbladder removed here and it all went fine. For the aftercare I was never told what to eat or anything like that. No follow ups were arranged. It was like off you go and learn for yourself after.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you did not receive the appropriate after care.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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