Heartlands Hospital

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Based on 1241 reviews
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NHS patients accepted

Reviews (1241)

High standards of communication

Paediatric care
November 13, 2024
The consultants and nurses are very helpful. They provide a high standard of information and communication.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital; the team will be really pleased to hear this.
Best wishes
Patient Experience Team

Provider responded

Second to none

November 13, 2024
My newborn was in neonatal for 3 months. The care, support and help provided was second to none.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the Neonatal team to hear this.
Best wishes
Patient Experience Team

Provider responded

Midwives lacked empathy

Maternity
November 13, 2024
The doctors and nurses were great but some of the midwives lacked empathy.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

The care was good.

November 13, 2024
I stayed in for five weeks and the care on the ward was good. The food could be improved but it was okay.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the team to hear this.
Best wishes
Patient Experience Team

Provider responded

No available beds on regular wards

November 13, 2024
A relative is very unwell but so far thorough testing is being done. They have been on MAU since Friday, so far 4 days as there are no beds available on the proper wards.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

No check up was given

November 12, 2024
I had gallbladder surgery. Admitted at 8am and discharged by 6pm. Not one medical professional has checked on me. I’ve had no information about my operation and if there were any issues. I’ve had to go it alone and guess.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital.
We would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Unhelpful staff and a 7 hour wait.

Accident and emergency services
November 12, 2024
A 7 hour wait with no support or help. The staff are not helpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital and we're sorry that we didn't meet your expectations on this occasion.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Unhelpful and rude night nurses

November 12, 2024
Ward night shift nurses were really unhelpful and rude. The food was also horrible.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital and we're sorry that we didn't meet your expectations on this occasion.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Rude reception and ignored by the nurses.

Accident and emergency services
November 12, 2024
Very rude and unhelpful reception staff. Nurses ignored me whilst I was waiting to be seen. I waited for 5 hours.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

More staff needed.

Accident and emergency services
November 12, 2024
A 6 hour wait is common over there. They need more staff and resources.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your experience of your recent visit to our hospital. We're sorry to hear of your wait but hope that the care you received was satisfactory.
Best wishes
Patient Experience Team

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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