Heartlands Hospital

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Based on 1241 reviews
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Reviews (1241)

A trend of sending people home.

Accident and emergency services
October 28, 2024
I waited 5 hours when I was admitted to A&E. They then said there was nothing they could do and just sent me home. It seems to be a trend.
Anonymous

Reply from Heartlands Hospital

Thank you for sharing your experience of the Emergency Department at Heartlands Hospital.

We’re sorry to hear see that you were unhappy with your experience. If you’d like, we’d like to hear more about your experience. This can help us understand what we can do to make things better in the future.

If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.

Best Wishes,

Patient Experience Team

Provider responded

Failed discharge

Maternity
October 16, 2024
I was discharged from the maternity ward in a horrid manner without any proper discharge planning. It resulted in a failed discharge.
Anonymous

Reply from Heartlands Hospital

Thank you for sharing your thoughts about your time under Maternity Services at Heartlands Hospital, and we’re sorry it took a little longer to get back to you.

We’re very sorry to hear of the negative experience you had during your discharge from Maternity, especially as this ended in you experiencing a failed discharge.

If you’d like, we’d like to hear more about your experience. This can help us understand what happened and make things better in the future.

If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

If you chose to contact PALS, please include the reference: HWBHH so the team are aware you have made contact with us here too.

Best Wishes,

Patient Experience Team

Provider responded

They don't talk to patients properly

Maternity
October 16, 2024
The nightshift nurses and midwives are very rude and unhelpful. They don't talk to patients properly.
Anonymous

Reply from Heartlands Hospital

Thank you for sharing your thoughts about your time under Maternity Services at Heartlands Hospital, and we’re sorry it took a little longer to get back to you.

We’re very sorry to hear of the negative experience you had during your time in Maternity, especially regarding the attitude and communication of night staff.

If you’d like, we’d like to hear more about your experience. This can help us understand what happened and make things better in the future.

If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

If you chose to contact PALS, please include the reference: HWBHH so the team are aware you have made contact with us here too.

Best Wishes,

Patient Experience Team

Provider responded

Very bad maternity experience

Maternity
October 16, 2024
Very bad maternity experience. The midwives and nurses were rude and unhelpful.
Anonymous

Reply from Heartlands Hospital

Thank you for sharing your thoughts about your time under Maternity Services at Heartlands Hospital, and we’re sorry it took a little longer to get back to you.

We’re very sorry to hear of the negative experience you had during your care, especially regarding staff attitude.

If you’d like, we’d like to hear more about your experience. This can help us understand what happened and make things better in the future.

If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

If you chose to contact PALS, please include the reference: HWBHH so the team are aware you have made contact with us here too.

Best Wishes,

Patient Experience Team

Provider responded

Very busy, short staffed

Accident and emergency services
October 16, 2024
Very busy A&E with few staff members around.
Anonymous

Reply from Heartlands Hospital

Thank you so much for sharing your feedback about Heartlands Hospital, and sorry for the delay in replying.

We’re sorry to hear of the long waits and staffing shortages you faced in our ED. We hope the rest of your patient journey with us was more positive.

If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.

Best wishes,

Patient Experience Team

Provider responded

Heartless Hospital

Urology
October 15, 2024
University hospitals Birmingham are awful, Good Hope hospital is more like NO HOPE HOSPITAL and Heartlands hospital should most definitely be call HEARTLESS HOSPITAL!!!!

After a 10 months wait to see a consultant and then having a scan on my kidneys to what the lumps are, I’ve now been waiting for my results. I’ve telephoned on a number of occasions but the won’t give me my results and I have to wait for an appointment for a doctor to speak to me.

I did have an appointment but they cancelled it and not given me another one.

I’ve spoken to PALs and made an official complaint but they haven’t responded and still no results.

It’s now been 6 weeks since my scan and this is beyond a joke.

It’s my brothers funeral next week, he died late last month after getting cancer which started in his kidney. I explained this to the hospital and expressed my concerns but they just don’t care.

The people responsible for these hospitals should hang their heads in shame.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the slightly delayed response. We are really sorry to hear that you have had so many issues getting an appointment.

Although you have mentioned speaking to them already we'd urge you to again make contact with the Patient Advice and Liaison Service (PALS) to provide your details and ask for an update. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Left without seeing a doctor

Accident and emergency services
October 14, 2024
I went there with my mother and there was a long queue. We waited for 3 hours and then left without seeing a doctor.
Anonymous

Reply from Heartlands Hospital

Dear Patient,

Thank you for sharing your thoughts about your time at Heartlands Hospital, and we’re sorry it took a little longer to get back to you. We’re very sorry you had a long wait in the Emergency Department and left without seeing a Doctor.

If you’d like, we’d love to hear more about your experience. This can help us understand what happened and make things better in the future. If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

Best wishes,

Patient Experience Team

Provider responded

Poor service delivery

Accident and emergency services
October 14, 2024
Long waiting times and lack of staff. There is hardly anyone around. Poor service delivery.
Anonymous

Reply from Heartlands Hospital

Dear Patient,

Thank you for sharing your thoughts about your time at Heartlands Hospital, and we’re sorry it took a little longer to get back to you. We’re very sorry you had a long wait in the Emergency Department.

If you’d like, we’d love to hear more about your experience. This can help us understand what happened and make things better in the future. If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

Best wishes,

Patient Experience Team

Provider responded

Very helpful, excellent care

Outpatients
October 14, 2024
I have attended the asthma clinic for many years at Heartlands. The staff are very helpful and provided excellent care.
Anonymous

Reply from Heartlands Hospital

Dear Patient,

Thank you so much for sharing your feedback about Heartlands Hospital, and sorry for the delay in replying. We’re really glad to hear that our asthma service and their staff have provided you great care for many years.

If you’d like to share more about your experience, please visit our feedback page at https://www.uhb.nhs.uk/get-in-touch/feedback/.

Best wishes,

Patient Experience Team

Provider responded

2 hour wait with a deep cut

Accident and emergency services
October 14, 2024
I went with a deep cut on my hand and waited 2 hours in A&E before they provided any help.
Anonymous

Reply from Heartlands Hospital

Dear patient,

Thank you for sharing your thoughts about your time at Heartlands Hospital, and we’re sorry it took a little longer to get back to you. We’re very sorry you had a long wait in the Emergency Department before your deep cut was seen to.

If you’d like, we’d love to hear more about your experience. This can help us understand what happened and make things better in the future. If you’re okay with this, please reach out to the Patient Advice and Liaison Service (PALS) with your details. You can call them at 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

Best wishes,

Patient Experience Team

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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