Heartlands Hospital

Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. We are sorry to hear of your concerns and would be happy to discuss them further with you. If you would like to do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net. I will ensure your concerns are forwarded to the Hospital Lead Manager. Kind regards, Patient Experience Team

Thank you for taking the time to post your comments about your experience at Heartlands Hospital. I am very sorry to learn of the delay you are experiencing in getting your test result and diagnosis. If you would be willing to provide us your name, address and date of birth, as a Trust, we would welcome the opportunity to review your care. You can do this by contacting a member of the Patient Relations Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.
Kind regards,
Patient Experience Team

Dear Jane,
I am very sorry to learn that you had such bad patient experience at Heartlands Hospital. As a Trust we welcome feedback like yours as it would enable us identify areas of improvement. If you would be willing to provide further details of the particular ward/department, your full name, date of birth and address we would be more than happy to review your experience with a view to improving our services. You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kind Regards
Patient Experience Team

Dear Saloua,
Many congratulations on the birth of your baby. Thank you for taking time to post your comments about the awesome Nurses on the maternity department of Heartlands Hospital. I will ensure your comment is passed to the department as I am sure the nurses will be delighted at such positive feedback. I do hope that you and your baby are doing well.
Kind regards
Patient Experience Team

Thank you for taking the time to post your comments regarding your experience as an inpatient at Heartlands Hospital. I would like to reassure you that we take seriously any issues our patients raise with us and we value your feedback regarding your meal. Please accept our apologies for our inability to meet your dietary needs. I will ensure your concerns are forwarded to the appropriate team. Kind regards, Patient Experience Team

Dear Nasreen
Please accept our sincere condolences on the loss of your father. Thank you for sharing your feedback during such a difficult time for you and your family, it is disappointing to hear that the support needed was not provided. We are keen to understand more about what happened so that we can take any necessary action. If you are happy to discuss your concerns further please make contact via the Patient Relation team who can be contacted on 0121 424 0808 or via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kind regards, Patient Experience Team

Thank you for taking time to post your comment regarding your experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Kind regards
Patient Experience Team

Dear David,
Thank you for taking the time to post such lovely comments regarding your recent patient experience at Heartlands Hospital. It is quite pleasing to learn of the wonderful care and treatment provided by the paramedics and hospital staff. I will ensure your feedback is passed on to the Emergency Department Team, who I know will be thrilled, to learn that their service has left you with such a positive patient experience. Once again thank you for taking the time to post your feedback, it is most appreciated.
Kind Regards,
Patient Experience Team

Dear Marie,
I am very sorry to hear that you had a negative experience at Heartlands hospital. As a Trust we welcome feedback like yours as it would enable us identify areas of improvement. If you would be willing to provide further details of the particular ward/department, your full name, date of birth and address we would be more than happy to review your experience with a view to improving our services. You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kind Regards
Patient Experience Team

Thank you for taking time to post your comment regarding your experience at Heartlands Hospital. I am very pleased that you had a good patient experience.
Kind regards, Patient Experience Team