Heartlands Hospital
Feedback Rating
Based on 1346 reviews
Reviews (1346)
My main concern is parking problems
January 11, 2019
Hospital is large but this isn't reflected in the car parking, even the overflow parking isn't enough.
Reception area is dated and doesn't have enough spacious seating.
Staff seem friendly and are always helpful
My main concern is the parking. It creates anxiety and unnecessary stress prior to appointments, causing patients to rush and worry- sometimes even running late for appointments.
In comparison to other hospitals, more investment is needed.
Reception area is dated and doesn't have enough spacious seating.
Staff seem friendly and are always helpful
My main concern is the parking. It creates anxiety and unnecessary stress prior to appointments, causing patients to rush and worry- sometimes even running late for appointments.
In comparison to other hospitals, more investment is needed.
Having to wait so long spoils it
Outpatients
January 11, 2019
I've come here many times and everytime I have waited more than an hour to be seen. Sometimes it's been two hours, which has spoiled the overall experience. Waiting rooms are overcrowded and lack basic things such as drinking water. It's not very clean.
Overall OK
Outpatients
January 11, 2019
Overall my experience so far based on five visits is ok. All the facilities including parking & cleanliness are ok. Most of the time I have waiting over an hour to be seen. The waiting area is quite congested with so many people.
Everyone working as a team
Outpatients
January 11, 2019
Very good service, if treatment wasn't available I wouldn't be able to get help and support.
Everyone working as a team provides the best service.
Everyone working as a team provides the best service.
Staff are good but facilities poor
Outpatients
January 11, 2019
I'm highly satisfied with the doctors and nurses, but the hospital facilities are basic and not good.
Above all very quick service
Accident and emergency services
January 11, 2019
I was received in a very quick and nice manner. In under an hour everything done and I was ready to go home. Nice staff and waiting room was fine. Above all very quick service.
Very good experience
Accident and emergency services
January 11, 2019
Very good experience, I was seen and treated in just under an hour. I'm just waiting for my medicines.
Very efficient service with kind and caring staff.
Very efficient service with kind and caring staff.
Amazed
Accident and emergency services
January 11, 2019
I'm amazed because I was seen and treated in just under 20 minutes. Super service, quick response by very kind staff and the waiting room has what you need.
High quality
Outpatients
January 11, 2019
I'd give them full marks for the high quality of service delivery.
The staff at all levels are great and caring. All the facilities are good, but they need to improve parking.
The staff at all levels are great and caring. All the facilities are good, but they need to improve parking.
A&E staff fabulous
Accident and emergency services
January 11, 2019
A&E staff fabulous, the only negative is the length of time it takes to be admitted to a ward.
Wards 20, 19 & 6 very positive - all staff very good and very caring.
Parking ridiculously expensive
Food not very nice
Wards 20, 19 & 6 very positive - all staff very good and very caring.
Parking ridiculously expensive
Food not very nice
