Reviews (1044)

I can't fault the maternity ward staff.

November 30, 2023
Both of my kids were born over there. I can't fault the midwives and nurses at the maternity ward. They provided excellent support and care.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you have received from the maternity ward and midwives during and after the birth of your two children.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good support and knowledge the condition

November 30, 2023
My daughter has a disability and goes to the Children's ward on a regular basis. they know about her condition and provide good support and also arrange appointments and assessments. They keep our GP informed about her condition.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your daughter is well supported and your GP is is kept well informed over what is going on.

If if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Full support, help and information.

November 30, 2023
I attend the respiratory clinic every 6 months for my asthma review. The staff are brilliant and provide full support, help and information.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about how well supported and informed you are at your 6 monthly respiratory appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Exceptional support and help.

November 30, 2023
I was an inpatient after my caesarean and received exceptional support and help during my stay there.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the help and emotional support you received following your caesarean.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Only problem is the waiting.

November 30, 2023
They are a little better as they have more doctors and nurses. There are a lot on stand by. The only problem I have got is the waiting.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you have felt you have had long waits to be seen and treated.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

My mother was seen quickly in A&E

November 29, 2023
I took my mother to A&E and she was seen quite quickly. Very good service received.
Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your mother was seen and treated so quickly during your visit to the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Referred to A&E but too busy

November 28, 2023
To get referred to A&E by NHS 111 is ridiculous. The hospital is so busy there is no priority for children. There are long waits. It's so busy and you are left waiting.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait for treatment in the Emergency Department.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

So busy people are waiting outside.

November 28, 2023
I stubbed my toe really bad. There were people waiting outside because the waiting room was so busy. My younger brother also waited 12 hours in paediatrics section. Waiting times and priority for children are none existent.
Anonymous

Reply from Heartlands Hospital

Dear Patient/relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you and your brother have had such long waits.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Given antibiotics that worked this time.

November 28, 2023
A 4-6 hour wait but it wasn't too bad as they put me straight through to ENT and gave me a specific antibiotic which helped me more than the 3 weeks I was taking broad spectrum antibiotics that the GP prescribed. Plus I didn't have to pay for the prescription which was great.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the antibiotics you have been given have been successful and that you didn't have to pay for the prescription.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Seen in time time at all.

November 27, 2023
I went there in an emergency by ambulance and was seen in no time. Excellent help and support provided.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were seen and treated so quickly in our Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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