Heartlands Hospital Healthwatch Birmingham

10 hours waiting before being treated.

November 27, 2023

I went to A&E with my grandmother and waited for 10 hours before proper support and treatment was provided.

Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your grandmother had such a long wait in the Emergency Department.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or matters we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Seen very quickly.

November 27, 2023

I went there for emergency treatment and was seen very quickly and provided timely support.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were seen and treated so quickly when you had to come in as an emergency.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Very understanding the special need of my son

November 27, 2023

Very good. They understand the special needs of my son and are very helpful. I have never had any issues with appointments or medication.

Anonymous

Reply from Heartlands Hospital

Dear PRelative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the special needs of your son have been taken into account during his treatment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

No update/communication on Urgent Referral

unknown

November 25, 2023

After an Ultrasound found something on my pancreas I was given an urgent two week referral to Heartlands. This was on the 13th October. I am now in my SIXTH week of waiting, and after being patient and just three phone calls enquiring what is happening, I've been told they will get in touch with me. On the 24th I was told this again and asked for a more direct contact number to speak to someone more senior. I was given the Secretaries number who said that she would contact consultants and phone me back. No call back received. This is shoddy care with no thought to my anxiety and mental health after six weeks of no further tests and even more lack of communication in their part.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there has been such a long wait for your urgent referral to be actioned and that staff have not been as helpful and supportive as they should have been.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues, particularly if you still waiting for your referral to be actioned. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Waited 2 hours for a scan

November 23, 2023

I went there for a scan of my throat and waited for 2 hours. The staff were very slow and lacked patience.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait for your throat scan and you weren't happy with the attitude and behaviour of staff.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Rushed service and unprofessional.

November 23, 2023

I went there for bloods and scans. I am not impressed by the level of service I received. I think everything was rushed and done in an unprofessional manner. No information was provided at all.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren't happy with the service you received when you came here for bloods and scans, that things were rushed and you weren't provided with the information you required.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Too far to get to.

November 23, 2023

My husband had an appointment for cardiology and it was such a long way to go. The hospital is not as nice as the QE and we don't know why he had to go all that way. The staff are nice enough.

Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry that you felt that the hospital was too far to travel for your husband's cardiology treatment.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Informative and caring staff.

November 23, 2023

My daughter was born there. I spent a lot of time at NICU. They really looked after her and the staff were great. They were really informative and caring.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you and your daughter received on our NICU and how informative staff were.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

The staff do their best

November 22, 2023

I was an inpatient for weeks at the surgical unit. The staff are good and do their best to support the patients. They need more staff. Both doctors and nurses.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff you've been looked after on the surgical unit have been so supportive.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good support & excellent advice at maternity

November 22, 2023

I have received very good help and support at the maternity unit. Excellent advice given and was seen on a weekly basis.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are happy with the help and support you've received from the maternity unit and that you have been seen so regularly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Heartlands Hospital

Reviews (1044)

10 hours waiting before being treated.

Seen very quickly.

Very understanding the special need of my son

No update/communication on Urgent Referral

unknown

Waited 2 hours for a scan

Rushed service and unprofessional.

Too far to get to.

Informative and caring staff.

The staff do their best

Good support & excellent advice at maternity

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