Heartlands Hospital
Feedback Rating
Based on 1044 reviews
Reviews (1044)
Lets see if they refer me back.
October 26, 2023
I have been referred onto Heartlands for treatment but for love nor money can I get hold of them. They haven't sent me any letters until I finally got in contact with them and they said they'd refer me back to my consultant at Good Hope. We shall see if that happens in December.
Waited for 3 hours
October 25, 2023
I went to A&E and waited for 3 hours without any support. In the end I was seen by a junior doctor who was quite helpful.
Above average service
October 25, 2023
My son was born there and the service and support provided was above average.
They couldn't do anymore for her
October 25, 2023
They couldn't do anymore for my 77 year old nan. She had sepsis and ended up on a drip but they've been really good with her and they kept us informed as a family.
People sleeping on the floor in A&E
October 25, 2023
There's people sleeping on the floor in A&E. Its not so bad on the wards but the food was bad. A dog wouldn't eat it. In this day and age it shouldn't be like that.
Good with the kids.
October 25, 2023
They're alright. I have mixed reviews but they have always been good. Just been referred down onto the ward. The GP always refers on. They are quite good with the kids.
The staff are so rude. No communication.
October 25, 2023
The staff are so rude. I asked them how long the wait time was and she told me to sit down. I have 3 kids waiting at home. I need to know what is going on. I wasn't asking to be pushed to the front and at the end I had to discharge myself because no one would tell me what was going on.
Dirty and the food is horrible.
October 24, 2023
I was an inpatient on ward 5. It was a horrible experience. The place is dirty and has rubbish food. Nurses are shouting all of the time and are very rude.
Long waits for endoscopy appointment
October 24, 2023
Its very difficult to get an appointment with a consultant in the endoscopy department. Very long waits all the time.
Mistakes made affecting family members
October 23, 2023
They made 3 mistakes with 3 of my family members. My grandad a 74 years old was taken in with heart problems last year and they dismissed it and he was sent home. He ended up back here a few days later with pneumonia and they kept him in. They said he was okay to be discharged a few days later even though he felt poorly. He went home and he died the next day. Same thing happened with my nan 6 weeks later. She couldn't walk and was struggling with her breathing. They said she was being a drama queen and never did any scans and sent her home. She was blue lighted the next day and died from fluid around her heart. They never checked this. All of it could have been avoided.
