Reviews (1236)

A good experience having my baby here

February 12, 2024
7 months ago I had a baby at Heartlands and it was very good. They were helpful and respectful. I like it there. Compared to when I had my others elsewhere.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you had such a positive experience giving birth and that staff were so helpful and respectful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Sorted my son out within 2 weeks.

February 12, 2024
A good hospital. When I went to A&E they were much better and more helpful than with my children than the doctors were. I had to take him when he was having a sick heart. They did tests and gave him medicine and sorted him out within 2 weeks. They were very good.
Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your son was well cared for in the Emergency Department and he was treated within a couple of weeks.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

A long wait

February 12, 2024
My daughter had to wait 4 hours. If it was me I would stay at home but if its kids you have to take them when you can't see a GP. They treated my daughter good but it was a long waiting time.
Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you and your daughter had a long wait to be seen we are pleased to hear that she was treated well when she was seen.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

10 month waiting list

February 7, 2024
I was referred for dietary treatment and saw a specialist. I called to see how long the wait would be and I was informed 10 months. In that time I have no idea what to do. What diet to follow also. I want to lose weight. I go to health checks but I am not happy to wait that long. It's been 4 months so far.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long wait to see a dietary specialist.

If you still haven't been given an appointment please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They were good and I was seen quickly

February 7, 2024
I ended up in A&E after a fall. They were good and got me seen really quickly. They called me a taxi when I left.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you received from the Emergency Department - in particular that you were seen quickly and they arranged a taxi home for you on discharge.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Helpful staff

February 6, 2024
I went there a number of times for bloods. The staff are very helpful.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the staff you have encountered when coming in for bloods have been so helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Went to A&E and was operated on the same day

February 6, 2024
I had appendicitis and my GP wanted me to wait 2 weeks so I ended up listening to my gut and went to A&E. They operated on me the same day. I am glad I listened and didn't wait or I wouldn't be here now. The care was brilliant and the hospital was clean.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you were with the care you received in the Emergency Department and that they were able to operate on you the same day you came in.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very professional and helpful staff.

January 23, 2024
Last month I had a hip operation over there. Very professional and helpful staff.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the professional and helpful staff that were looking after you during your hip operation.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent information and helpful staff

January 23, 2024
Very cooperative and helpful staff at surgical assessment centre. They provided excellent information about my issue.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear that the staff at the Surgical Assessment Centre were so cooperative and helpful and provided excellent information about your issue.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They helped me get the treatment I needed

January 22, 2024
Ended up in A&E with severe eczema which was affecting my breathing. I had already been the GP several times so I listened to my gut. They were helpful and got me treatment. They helped me to get the eczema under control.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the Emergency Department helped you get your eczema under control.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Leave your Feedback


Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

Share this rating