Heartlands Hospital Healthwatch Birmingham

Doesn't look clean.

October 12, 2023

Absolutely diabolical. It was dirty and looks like nobody cleans. It's horrible. Staff are miserable. It's just not very nice.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you encountered an environment you found to be so unclean and poor staff attitude.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Repeat blood's needed after a 4 hour wait.

October 12, 2023

My mom goes there sometimes. she thinks it's alright. Once she went for bloods and they made us wait 4 hours. they came back and said they needed to do it again. It was bad.

Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your mother has had issues when coming in for bloods, with long waits and needing to repeat them.

We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues, and learn from any errors that may have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Such a long wait but treatment was good.

October 12, 2023

Last week I went to the emergency department. I cut myself. It was a long wait. 4-6 hours. They helped me. The treatment was good. The wait was so long.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are obviously really sorry to hear that you had to wait so long in the Emergency Department following your cut, we are pleased to hear that the treatment was good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Heartlands is no comparison to Good Hope.

October 12, 2023

There is no comparison with Good Hope. I didn't wait too long here but they are not as good. They are not very nice.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with your treatment here.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Such a long wait and really busy.

October 11, 2023

A long wait in A&E. I was involved in a crash and ended up with a head bang. They didn't keep me in. They checked me over. It was a long wait and really busy.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department after your crash.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Service was good but a very long wait.

October 11, 2023

I had to wait 12/13 hours for a scan for my dysphagia. My phone died and I couldn't charge it. I was with my mom. The waiting room was packed. I was prescribed Peptac. The service was good once I got in, it was just the wait.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that there was such a long wait for your dysphagia scan and there was no access to a phone charger, we are pleased to hear that the service was good once you were seen.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Discharged and then made them wait 6 hours

October 11, 2023

I went there when my friend had a suspected stroke. They discharged him and told him to go back to college. He had to go back to the next day. The didn't see him for 6 hours. They couldn't breathe. Gave them water. They're not good.

Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your friend's stroke treatment.

We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any mistakes that may have been made. If you or your friend are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

They treated me.

October 11, 2023

I found out that I had a severe chest infection and they treated it.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to her that your severe chest infection was treated successfully.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

They're helpful.

October 11, 2023

Sometimes I use them for my kids. I wait a long time. They're helpful if I need it and I don't have any issues with them.

Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have had some long waits for your childrens treatment we are pleased to hear that staff have been so helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Didn't allow us to ask questions.

October 10, 2023

My husband had prostate cancer and had surgery at the QE hospital but when he was transferred to Heartlands he had problems. When he had a meeting with the consultant they didn't even know he had surgery and spent the whole time in the session reading the notes not allowing time to ask questions. The integrated nurse that was supposed to be following my husband through his treatment never saw him again.

Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your husband experienced issues at his consultant meeting to discuss prostate cancer and you have had no further contact with the specialist nurse allocated to him.

We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that may have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Heartlands Hospital

Reviews (1044)

Doesn't look clean.

Repeat blood's needed after a 4 hour wait.

Such a long wait but treatment was good.

Heartlands is no comparison to Good Hope.

Such a long wait and really busy.

Service was good but a very long wait.

Discharged and then made them wait 6 hours

They treated me.

They're helpful.

Didn't allow us to ask questions.

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