Heartlands Hospital Healthwatch Birmingham

13 hours waiting

September 26, 2023

My mom had a fall in the night and we waited 13 hours in a chair at A&E. She is riddled with arthritis and she's had a stroke. They said they'd book her in for a CT scan after 13 hours but said they didn't know how long it would be so I have ended up leaving. A month later I had a letter from orthopaedics and said she'd had a break and they put it in a cast a month later. Toilet facilities are dirty and there are no drinks, nothing.

Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your mother had such long waits for treatment and that in the end you felt compelled to leave. We're also sorry to hear that there were issues with the toilet facilities and a lack of available drinks.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Wasn't listened to.

September 26, 2023

Awful midwife on the maternity ward. She was really rude. She didn't listen to me and basically said I was lying. She didn't do the checks on baby thoroughly. I felt like I was not listened to and left. Really awful service.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are had such difficult interactions with your midwife on the maternity ward and that you did not feel listened to.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or errors we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Good service but the food is horrible.

September 26, 2023

I had pneumonia and ended up in intensive care. The service was good. I didn't like the food it was horrible. Hospital was good though. Nurses were nice. But I had no sleep as I found staff were loud at night. Apart from that everything was alright. They have helped me sort out a support worker and got me some support for my mental health as I was feeling suicidal. They have put me back in touch with them.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that you were happy with the care you received in intensive care and that you were provided with good support to manage your mental health, we are also sorry to hear there were issues with the food and your sleep being disturbed.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and errors we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

There is nothing wrong with me every time I go.

September 26, 2023

I was sent to ward 19 and then sent to x-ray and for an MRI scan after a couple of hours. I had to go back and stayed all day. I had blood tests. The doctor examined my legs again and was sent back down for another x-ray. They kept me in for one night and one day. They sent me home the next day, no results, but ruled out blood clots. Everything we go there for they say there's nothing wrong and rule out blood clots.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about your treatment on Ward 19 at Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues getting treated and haven’t been given any pain relief.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this and feel it's necessary please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Have to wait for hours

Accident and emergency services

September 25, 2023

I have used it couple of times, it’s too busy and over crowded all the time. Have to wait for hours.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are sorry to hear that on your visits to the hospital you have found the environment too busy and have had long waits to be seen.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

There needs better communication.

September 25, 2023

Need better communication with the patients and the GP’s. My GP does not know what’s happening.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been communication issues between the hospital and your GP.

We are keen to listen to your concerns in more detail and to try to help if there are any ongoing issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

They're doing their best.

September 25, 2023

I use this hospital for son who is 4 for fits and seizures. Gone so many times. I have mixed views but feel as though they are doing their best. A&E will put him in a separate cubicle because of his Autism but they know him.

Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about your son's treatment for fits and seizures at Heartlands Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

No long wait

September 25, 2023

Heartlands Badger Clinic (walk in) are good. No long wait. We don't go as often but when it's urgent and we are referred onto them we will go.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving from the badger clinic.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Hospital wasn't very good.

September 25, 2023

Booked me into two appointments because of a mix up of surnames. Midwife appealed to get care transferred to women's because too many women were having babies. Appeal was accepted and now come to the women's. The hospital wasn't very good.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there was a mix-up with your appointments and wider issues around your care that led you being transferred to Birmingham Womens Hospital.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or mistakes we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Good doctors but far too busy.

September 25, 2023

It's far too busy there. Too many people there. Had a Cardiology appointment and the doctors are good but just far too busy.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are sorry to hear that despite good doctors at your cardiology appointment eveything seemed too busy.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Heartlands Hospital

Reviews (1044)

13 hours waiting

Wasn't listened to.

Good service but the food is horrible.

There is nothing wrong with me every time I go.

Have to wait for hours

Accident and emergency services

There needs better communication.

They're doing their best.

No long wait

Hospital wasn't very good.

Good doctors but far too busy.

Leave your Feedback

About you

Heartlands Hospital

Contact

Location

Share this rating