Heartlands Hospital
Feedback Rating
Based on 730 reviews
Reviews (730)
It is a complete waste of everyone’s time!
November 19, 2018
My child who is three years old has a severe global developmental delay and a rare neurological condition. She is under different consultant care in different hospitals. When she was 10 months old I noticed that there was something wrong with her hips. She has since been seen by physio, and also Heartlands Hospital, where they took x-rays. This was done in June 2016. However we never got the x-ray results. They were never passed to us, or the other consultants at Children’s Hospital who are now treating my daughter. I have been chasing and chasing the results from Heartlands but with no results. It’s like they have just completely disappeared.
On a number of occasions we’ve been given an appointment by letter at Heartlands from my child, however we were never explained why the appointment was given. When we arrive at the hospital they ask as why we are having the appointment, and as I have no idea why the appointment was booked, the consultants won’t do anything. It is a complete waste of everyone’s time!
On a number of occasions we’ve been given an appointment by letter at Heartlands from my child, however we were never explained why the appointment was given. When we arrive at the hospital they ask as why we are having the appointment, and as I have no idea why the appointment was booked, the consultants won’t do anything. It is a complete waste of everyone’s time!
Bad experience with the service
November 19, 2018
I got pregnant with my 6th child in 2015 and was looked after by the Heartlands Hospital. On the 20 week scan they spotted something that was of concern and I was referred to specialist consultant care. The consultant told me that I would have to have a C-section, and they can’t guarantee that I will survive. They also said that they have to definitely remove my womb after the C-section. I have 5 other children and I even asked the consultant if they could remove my baby and keep me safe so I could look after my 5 other children. The consultant just asked me why do I want to keep my womb, what do I need it for as I already have 5 children. The way I was treated made me very depressed and anxious. Every time I was in hospital I was just crying. I then decided to change my care to Good Hope Hospital, as I couldn’t cope with the way I was treated at Heartlands. The consultants from Good Hope Hospital even came to deliver my baby at Heartlands as I requested this. I ended up having a healthy baby and I didn’t need hysterectomy either. If I had not changed my care, I am 100% sure the consultant at Heartlands would have removed my womb without needing to do so.
Poor communication resulting in stress.
Ophthalmology
November 14, 2018
Last week we received a call from the hospital that our eye appointment for today has been cancelled but yesterday they called again to say it was a mistake you can come tomorrow for the appointment. Poor communication resulting in stress.
lack of space for people with wheelchairs
Outpatients
November 14, 2018
Main problem is lack of space for people with wheelchairs in waiting rooms. There is not enough room for it.
Good advise, help and support available
Neurology
November 14, 2018
I am treated at Heartlands hospital, very happy with lady doctor very good, read my notes properly and gives good advice, help and support.
This experience has traumatized me
Accident and emergency services
September 14, 2018
I was about 12 weeks pregnant when I started bleeding. Because it was my first pregnancy, I wasn’t sure if this is normal so I called 111 through text relay as I am deaf. They advised me to go to A&E. When I arrived at A&E I asked the receptionist to provide BSL interpreter. They said they would arrange this but I didn’t feel very confident about this. I kept asking for the interpreter repeatedly but never got one. When I saw the doctor we had to communicate through gestures so I didn’t really have any idea what was going on. There were lots of people coming and going but no one explained what was going on. They took lots of blood tests and then took me through many corridors in the hospital. I only knew we went to maternity ward as I saw the sign. I was then asked to open my legs and they did examination. The doctor then told me that everything was fine, I should go home and rest and not to work tomorrow. I went home, but after a few weeks as I didn’t feel right, I felt like the hospital had missed something. When I went to see my GP, the doctor looked at the computer screen and told me that I had had a miscarriage. I was in total shock as the hospital never said anything while I was there. Whilst I was in the A&E I felt absolutely panicked as no one explained me anything. They treated me like a ghost and called me the deaf person. They did not address me by my name. This whole experience left me very depressed and as a result I lost my job. I am now too scared to get pregnant again as this experience has traumatized me.
Good Service
Heartlands Bariatric Team
August 30, 2018
Good Service
Friendly Staff
unknown
August 7, 2018
Staff friendly and helpful, treatment explained well, short waiting times. Nothing negative. Seen nurse for blood test purpose.
No appointment for Cataracts operation
August 3, 2018
Contact has been waiting for an appointment for cataracts for some time. It is now over 6 months since he was first told he would need an operation and he feels that this is as a result of age discrimination.
Misdiagnosis of extreme vaginal bleeding
Gynaecology
July 17, 2018
My 15 year old niece had constant non stop bleeding for over a year and was misdiagnosed by a particular dr at heartlands hospital. It was put down to hormone imbalance, PCOS, being over weight. She was given hormone drugs which were constantly being changed every time she saw this dr. Her complaints were never taken for further investigation. She had visited a&e numerous times with pain, and weakness. She suffered with dangerous amounts of blood loss. Eventually, an mri showed that she had a tumour on her cervix. This was then removed and examined and she is now a cancer patient awaiting the start of chemotherapy. She is having several scans to check if the cancer has spread. She was showing the main symptoms of rhabdomyosarcoma of the uterus however this dr has failed her, and with the lack of investigation, my 15 year old niece is at a point of making life changing decisions about herself and her fertility. As a family, this has greatly affected us and we would not want someone else to experience anything like this.
