Heartlands Hospital
Feedback Rating
Based on 1044 reviews
Reviews (1044)
Staff is good
June 20, 2023
Staff is good but disappointed with misdiagnosis.
They are alright
Accident and emergency services
June 20, 2023
They are alright we should not have to use this as our primary care. But it’s good.
Needs to improve
June 20, 2023
Needs to improve no privacy in outpatients. No aircon in x-ray department. No return call from voicemail left about complaint about parking. Reluctant to speak to PALS when I wasn’t well. I am supposed to arrive calm, but trying to get down corridor as fast as possible.
Staff at respiratory clinic have been great
June 20, 2023
Should have been referred to respiratory clinic 10 years ago. Ended up having symptoms that could have been avoided, should I have been referred. Staff at respiratory clinic have been great.
Car parking difficult to navigate
June 20, 2023
Car parking difficult to navigate, can be frustrating. Complained about parking but not heard back from the complains team.
They were helpful
June 20, 2023
Was given medication for symptoms in AM and they were helpful but gave me medication that shouldn’t have been given to people over 50.
Could be better
June 20, 2023
Could be better. Nurses demand for higher pay some deserve and some don’t. some need to work harder.
I had excellent service
June 16, 2023
I had excellent service with a major surgery operation at Heartlands. I had a lump on my neck I was told was benign in 2019 but the operation to remove it was cancelled during lockdown. Later on surgery was done at QE.
Absolutely appalling.
Ear Nose and Throat
June 12, 2023
After spending 8 hours in a&e my wife was finally seen by a doctor (after we asked a nurse what was going on) she was then told she would need to go on a drip and have antibiotics intravenously. She was then finally transferred to a ward. Spent 24 hours on the ward having antibiotics intravenously she was told that she would be discharged. She was told this at 9.30 in the morning. By 11.30 the cannula was removed meaning the antibiotics she was prescribed by a doctor could no longer be given. As the day went on with no more news as to when she would be able to go home we asked again what was going on to be told that the discharge letter was ready and they were waiting for a porter to bring her medication to take home. Hours passed by with no more communication. We asked again what was happening to be told one of the antibiotics she had been prescribed was difficult to obtain and informed that she would have to stay in over night again!! But by this time the cannulas was removed and she’d missed several doses of medication she required. So essentially she was now taking up a bed that could have been used for someone that needed it due to the negligence of the hospital. Out of the 6 patients in her bay 3 were told they would be discharged that day but all ended up staying an extra night due to negligence of the hospital. 3 beds that could have been free for people that needed them! It’s absolutely appalling.
Better than my own doctor
June 9, 2023
Used to wait 4/5 hours to see the doctor in A&E, now can wait 20 minutes and be seen within 30 minutes. They are very good, better than my own doctor.
