Heartlands Hospital Healthwatch Birmingham

Good facilities, excellent hospital

September 21, 2023

Diabetes ward 8 is good. Excellent. Was taken to A&E. I've been here for a month. Good facilities, excellent hospital.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've received on Ward 8 and that you are pleased with the facilities and wider hospital environment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good hospital

September 21, 2023

Alright. Good hospital. My partner's in there. They're looking after her well.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your partner has been receiving and that she's been looked after so well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

ENT are great.

September 21, 2023

ENT are great every time I come. I get an appointment well in time and there are emergency appointments that are fairly easy to get. They are helpful.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving at your ENT appointments and that appointments are easy to book and staff are so helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Discharging me but don't feel well enough.

September 21, 2023

They are trying to discharge me and I don't feel well enough to be discharged. They keep saying they're going to discharge me. I've been here 7 days.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you felt you were discharged too quickly.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or if there are any mistakes we need to learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Ward 25 is brilliant.

September 21, 2023

Reception staff are always good at letting me know where mom is. A&E is awesome. I have been there 3 times and they've helped her so much. They have been incredible. The nurses have to put up with so much there.

Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your mother has been receiving in A+E and Ward 25 and how good reception staff are at keeping you up to date with where your mother is.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Communication is really poor.

September 21, 2023

Communication is really poor. My mom has been in hospital since February. When mom is moving from ward to ward they're not letting us know where she is. I call on the weekend and they put you through to Solihull hospital. Reception staff are always good at letting you know where mom is.

Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have experienced serious communication issues regarding what has been happening to your mother during her stay.

We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any mistakes that have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Excellent communication

September 21, 2023

Ward 12 is fine. The communication is excellent. The hospital is not that clean and the food is rubbish. The staff have been great.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that on Ward 12 the communication has been so excellent you have encountered issues with the food and cleanliness of the environment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Understaffed wards and unhygienic

September 21, 2023

I was on ward 12. They are well understaffed. The toilets are unhygienic. The staff don't communicate very well. It takes them a long time to bring water or a drink. There is contradicting information being given. The food is vile. There is no food on site to cater for a wheat free diet. I had to get sandwiches from the shop.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear there have been issues with your care on Ward 12, with delays, issues with the cleanliness of the environment, contradictory information being provided and no food options for you.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

The staff are brilliant!

September 21, 2023

I have been on ward 24 at Heartlands. The staff are looking after me really. They're brilliant. The food is good, the staff are all approachable. When you press your buzzer the staff are there in a few minutes. They are efficient with time and giving medication, at the right times. They have just been brilliant.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received on Ward 24 and that the quality of the food has been high, the staff are all approachable and staff respond quickly to the buzzer being pressed.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Difficult to get follow-up appointment

September 20, 2023

Mom had a major surgery over there. The support during the time at hospital was excellent but very difficult to get follow-up appointment after discharge.

Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that the support for your mother during her surgery was excellent we're really sorry to hear that she has had difficulties getting a follow-up appointment.

We are keen to listen to your concerns in more detail and to try to help if there are still issues with the follow up appointment. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Heartlands Hospital

Reviews (1044)

Good facilities, excellent hospital

Good hospital

ENT are great.

Discharging me but don't feel well enough.

Ward 25 is brilliant.

Communication is really poor.

Excellent communication

Understaffed wards and unhygienic

The staff are brilliant!

Difficult to get follow-up appointment

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