Heathfield Family Medical Centre

The staff and GPs provide excellent advice and care.

Sometimes I wait too long and sometimes I can't see the doctor, they don't answer the phones either.

My GP is very kind and helpful. I can easily get appointments all of the time.

Not good at giving appointments and always tell you to go to the pharmacy. I phoned them and they just wouldn't give me an appointment. It's very difficult.

I am good with the services. They tell me to book appointments. There is a young doctor who is very good and thorough. There is a women doctor there who is horrible. The diabetics ladies are very good. They give me tangible information that helps with my diabetes. I need help with my feet, I needed new insoles (custom made) and the doctor refused and told me to go to Poundland. I went to another doctor and they referred me for treatment and the insoles.

I met the nurse first who took my vitals and guided me through the process. It wasn't crowded in there.

Good. I access them at 8:00 am on the dot and they give me a same day appointment. I can request a face to face as I don't think a phone appointments is good sometimes. I need to see someone face to face so they can see you.

The GP is okay. I never have any issues with them. The doctor is good. The staff are good. It's okay.

Really useless. You can't book appointments with them. I find them absolutely useless.

The nurse was good. The service was good. CBP check was carried out and everything was fine.