Heathfield Family Medical Centre

GP is OK, it's the receptionist that is very abrupt. I made a complaint spoke to the practice manager 4/5 years ago and recently it's happening again. It was awful. Very unprofessional, very ill mannered, cut off the phone to you, screaming on the phone. I am asking for my son's referral as he's having antibiotics. I am trying to explain to the receptionist, she's trying to just get me off the phone. Not sense of professionalism. I asked to be passed on to someone else as the doctor knows about the referral, but she said NO. The GP practice manager is going to call me back. Every time it's just an apology, sorry is just a word. Twice I have tried to resolve this with the practice manager. Also he doesn't call me back, I always have to call him back. They don't call me back. Her answer when you calling is 'what do you want now?'. This just not professional. It's not a family business or a social club, just do the job you are supposed to do.

They're okay. Hard to get appointments. They shouldn't send you home without medication.

Very quick at giving me an appointment and I can see my own GP all of the time.

Oh, my GP is wonderful. They're very responsive. In fact, when I call and I get no response they phone me back. I have no concerns at all. They are wonderful.

It's good, I have been able to get appointments. I see different doctors but they're all very good.

Everything was alright for me. I had a fall on the day and everything that could go wrong did, but the check up was okay.

Wonderful doctors and nurses. A five star service.

The GPs and support staff are okay. I have to wait ages to get an appointment on the phone.

It's my second time today trying to get through on the phones and they have no appointments. I'm just going to have to go to a walk in. They're not delivering a service at all.

Getting an appointment is not a problem but they ask you to do it online which I have problems with, but when I call instead they make one for me that way. There is no language barrier either. They can't update me with the referral times either.