Heathfield Family Medical Centre

If I get an appointment with my doctor, he always helps me, I have only seen one doctor. They have an app where you can choose a doctor, tell them what your issue is and they came back - this works for me.

Complete and utter waste of time. Never get through to them when phoning them and when you do, there's no appointments available. The receptionists are very rude. The GP gives advice to go buy medicines over the counter.

Good able to get appointments.

The appointments are mostly on phone but they do see you face to face if its urgent.

Because of covid no doctor want to see patients. I have a question if emergency services like food ,meds are always open and people serve there, they are not very intelligent enough to save themselves from covid but I think doctor's have been equipped with that knowledge. As a nurse one can not treat patients virtually, same is in GP surgeries, how can a doctor advice without seeing a patient, or virtually, non touch technique can be used at surgeries, or PPE kits are available to prevent self. I am always thinking about it if it is covid or no covid doctor's in GP surgeries keep boundaries and helpless patients keep waiting.

Prescription Ordering Direct (POD)Telephone services are totally inadequate when ordering Repeat Prescriptions...last time I was No. 29 in a queue and the call cost in excess of £5.

Ok

Can't get through on the phone

I have had very poor experience from this GP Practice, the reception staff in particular are rude to patients, I always try to avoid going to the GP even when I desperately need to all because of their poor and inexperienced customer service.

Very good