Heathfield Family Medical Centre

The GPs and support staff are okay. I have to wait ages to get an appointment on the phone.

It's my second time today trying to get through on the phones and they have no appointments. I'm just going to have to go to a walk in. They're not delivering a service at all.

Getting an appointment is not a problem but they ask you to do it online which I have problems with, but when I call instead they make one for me that way. There is no language barrier either. They can't update me with the referral times either.

I have good experiences here from the receptionists and doctors. They have good attention to detail. The only bad thing is having to wait.

The staff and GPs provide excellent advice and care.

Sometimes I wait too long and sometimes I can't see the doctor, they don't answer the phones either.

My GP is very kind and helpful. I can easily get appointments all of the time.

Not good at giving appointments and always tell you to go to the pharmacy. I phoned them and they just wouldn't give me an appointment. It's very difficult.

I am good with the services. They tell me to book appointments. There is a young doctor who is very good and thorough. There is a women doctor there who is horrible. The diabetics ladies are very good. They give me tangible information that helps with my diabetes. I need help with my feet, I needed new insoles (custom made) and the doctor refused and told me to go to Poundland. I went to another doctor and they referred me for treatment and the insoles.

I met the nurse first who took my vitals and guided me through the process. It wasn't crowded in there.