Heathfield Family Medical Centre
Feedback Rating
Based on 36 reviews
Reviews (36)
So hard to get an appointment.
October 30, 2023
It's really hard to book a GP appointment. 2-3 weeks, even online. My GP practice has got an online appointments system and its still hard to book an appointment The staff are okay. All the time its like that. I think calling them is easier to get an appointment.
Getting an appointment is terrible
August 30, 2023
The whole experience of getting an appointment is terrible. Not been able to get an appointment and feeling comfortable with doctors for giving wrong medicines. I feel not listened to and not a good service.
Don't use them really but offer appointments
August 9, 2023
They're okay but I don't have to use them really. They offer me over the phone or face to face appointments but I prefer face to face appointments.
Over the phone appointment
August 9, 2023
Okay, said they would give me a call later on today as I told them I'm not feeling great and they said they would call me this evening. They said they would call me to come in if they need me to.
excellent care and attention
May 5, 2023
every thing was good and well
Dread when children are ill
April 11, 2023
It's a hassle to get in, I can stay on the phone to them for hours. I will call when the children are ill, but I do dread when the children are ill as I feel like there is not enough staff, so feel like I don't want to call incase it's not that serious.
Prefer telephone appointments
March 24, 2023
I call at 8am or 7:59am and can get an appointment which is usually over the phone. I do prefer an appointment over the phone as they will usually send a link for me to send pictures through to of things such as my babies eczema, I think this works for me. They prescribed my son medication after reviewing his pictures, which was sent to the pharmacy to be picked up the same day.
Very good
March 13, 2023
Very good. Normal getting through, could take 30 mins. Then get phone appointment with doctor. Sometimes will see me face to face.
Okay
January 30, 2023
Okay, always get appointment had no problem.
Not good
December 1, 2022
I have been on the phone over an hour trying to book an appointment for my mum being the 6th caller waiting surely doesn’t take 13 minutes or so to book each appointment. How rubbish is the system! They just leave a silly sound playing.
