Response from Patient Services Manager, Hillcrest Surgery - Twickenham Road
Dear Ms Cotterill
Thank you for taking the time to leave a comment it is very much appreciated.
On behalf of the Practice thank you so very much for your kind words which is much appreciated by the clinician you consulted. For your information all comments are shared with the practice team. We genuinely strive hard at the practice to continue providing the high level of service that our patients need and deserve.
Kind regards
Karen Carroll
Patient Services Manager
also only one doctor he is very good doctor and care. Other ways they are not a good doctor if you have Cancer they just give you Paracetamol that’s not fire at all I am already on the Medication which is hospital Decide it for me to take 200 mg Sertraline but whenever I have no Enough medication anti-Vietnam asked them to get some more they going to give me the wrong medication if which is hospital not decided if I’m taking this medication. So they are make me feel very low and sick as well I have to every time to call the hospital to tell them why they do that. That’s only a doctor he is very Fantastic doctor and really care that’s all other ways they need to back to university
Response from Patient Services Manager, Hillcrest Surgery - Twickenham Road
Dear Patient
Thank you for taking time to provide feedback. We are sincerely sorry to hear that you are unhappy with some aspects in respect of the service we provide. As your comment was posted anonymously I cannot contact you directly. I would welcome the opportunity to discuss this in more detail.
We have not had any issues raised in respect of our reception team so would request you contact me to discuss this further. In terms of the medication issues again I will need more clarity.
If you wish to discuss this further please contact me at the practice either by telephone or by email to modality.hcs@nhs.net, please mark the email for the attention of the Patient Service Manager.
Yours sincerely
Karen Carroll
Patient Services Manager
I’m very disappointed with this surgery,even before the pandemic I have thought about changing to another practice,I feel that the system you have is ridiculous hard to see a doctor...
