Reviews (84)

A very nice experience.

March 5, 2021
Very friendly and quick appointment
Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

All good

March 3, 2021
I was well informed not rushed
Terence Price

Reply from Hillcrest Surgery - Twickenham Road

Dear Mr Price

Thank you for taking the time to leave a comment it is very much appreciated. We are pleased to hear you were happy with your consultation.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

Satisfactory

March 1, 2021
Follow up was reasonably good.
Anonymous

Nurse was efficient and friendly.

March 1, 2021
I was seen quickly and treated with respect.
Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated. We are pleased to hear were happy with your experience at the practice. For your information, all comments are shared with our Practice Team.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

Can never get through on the phone

March 1, 2021
The phone line is constantly by the time you get through there are no appointments left
Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated.

The phones are often busy especially at peak times, however, if you have access to the internet please use our econsult form, which is available on our website HILLCREST TWICKENHAM ROAD | MODALITY PARTNERSHIP
You can complete this at any time and it will be reviewed by a clinician and you will be contacted accordingly.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

Satisfactory

March 1, 2021
Follow up was reasonably good.
Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated. We are pleased to hear were satisfied with the follow up.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

Poor

February 26, 2021
Never no appointments. Told my persistent cough not urgent
Peter Atterbury

Reply from Hillcrest Surgery - Twickenham Road

Dear Mr Atterbury
Thank you for taking the time to leave a comment it is very much appreciated.

I am sorry you were unhappy with our service. If you wish to discuss this in further detail please contact me at the practice either by phone on 0121 373 1885 or by email to modality.hcs@nhs.net.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

I was telephoned by a helpful locum doctor.

February 26, 2021
The doctor who phoned me was a locum and thus knew nothing about me, but was very helpful in his advice.
Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient

Thank you for taking the time to leave a comment it is very much appreciated. We are pleased to hear you had such a positive experience with one of the Locum GP’s at the practice.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

Rubbish

February 26, 2021
Asked for a repeat prescription. Denied offered something I am intolerant to. Asked again for repeat prescription. Only given 10 days worth of tablets rather than the 3 months requested.
Anonymous

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient
Thank you for taking the time to leave a comment it is very much appreciated.

I am sorry you were unhappy with our service. If you wish to discuss this in further detail please contact me at the practice either by phone on 0121 373 1885 or by email to modality.hcs@nhs.net.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

Load of rubbish

February 25, 2021
Asked for a doctors note when I finely got some one to answer the phone took them over 30 min to answer then the doctor sent me someone else's doctors note this is a breach of confidentiality
Sharon

Reply from Hillcrest Surgery - Twickenham Road

Dear Patient
Thank you for taking the time to leave a comment it is very much appreciated.

I am sorry you were unhappy with our service. If you wish to discuss this in further detail please contact me at the practice either by phone on 0121 373 1885 or by email to modality.hcs@nhs.net.

Kind regards

Karen Carroll

Practice Manager
Hillcrest surgery


Provider responded

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Hillcrest Surgery - Twickenham Road

Contact

0845 601 6576

9 Twickenham Road
Birmingham
West Midlands
B44 0NN

Location

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