Hockley Medical Practice

Moved to Birmingham in early July and submitted a registration form. Called every week for several weeks 6 weeks after submitting the form to check if I was registered. Was eventually told in late September that they had possibly lost my form, so I sent another application about 3 weeks ago. Called every week since and told each time that I would be registered by the following Monday - 3 and a half months after first submitting an application I am still not registered. I have repeat prescriptions and my cervical screening is overdue - what am I supposed to do?! Thoroughly incompetent.

Awful to get an appointment or get through. No patient care. Reception staff is lovely.

Not good at all bad experience each and every time

Serious health problems not detected on phone call communications when surgery selected 1 to 1 with a doctor was available.

Dismissive of health concerns and very poor follow through. My past experience with GP practices was more personable whereas with this practice you have 5-10 min max and without a sound resolution.

They’re quite good. They send me text reminders of appointments night before. Whenever I have had any medical issues they’ve supported me well.

Seen by 3 different doctors which was frustrating. Two left during a short time period. Receptionists are very abrupt also! Not very understanding.

Have used this GP for years. Have to comment on amazing staff, nurses, and Dr for all their amazing work.

I am able to get same day appointments and easy accessible. Receptionist staff are very good and friendly. I would recommend my medical practice.