Hockley Medical Practice

The pharmacy inside the surgery is well stocked with excellent staff.

I have recently joined them and they are very good and helpful. I can get appointments very easily.

Bit of struggle sometimes, have to call at 8am in the morning, long queue and can’t get through to them. When I do get through to them they are helpful with some of the things that I asked them about. Bit of a wait for CBT therapy. Waited 6 to 8 months but when I did get the help it was helpful.

Just get phone calls appointment wise. It's a struggle to see them face to face. They deal with my diabetes but it's hard to get a face to face appointment.

Sometimes get appointment and sometimes don’t. start calling at 8am and wait a long time but they didn’t answer. They have too many patients. I give up with those people. Went to the GP for mental health issues and they prescribed me medication but I would like to do counselling. They said they would refer me on but they have not done anything yet.

Impossible to get an appointment. I've seen a lot of staff come and go. When you have an appointment, you have to wait an hour to see the GP. It seems like it's the norm. You'll explain symptoms and they will cut you off and prescribe medication. My daughter was having headaches which I thought was down to her Mental Health. They said it wasn't her Mental Health and that she'd get over it.

Had blood text, easy to arrange. Called on Tuesday and asked for a time for Thursday and they arranged it.

Long telephone ques and then no appointments. When you say how urgent the support you require is they say call tomorrow or go to a walk in centre. When you attend the practice it is not busy and not an informative environment

Good doctors but could be better with appointments.

As I am a carer its most important that professionals are on board to assist. During Covid it was particularly difficult for general practitioners to provide services necessary, however it should be possible by now to alleviate some duties by full staffing . Not time spend waiting to get through by phone calls. It has become rather sad for the nation to be told you are in the queue of 21 waiting and then told we have no staff. Also I have had to wait 10 months and still have not seen a specialist for my condition of Arthritis. As you can fully understand for a carer to be unwell and looking after a terminally ill patient, it’s more than difficult. Liaising with other medical providers needs more attention than is presently. It will accomplish far firmer relationship and strengthen the health service.