Hockley Medical Practice

I have been trying to get an appointment with them for 6 months and can't get one.

I can get same day appointments here, they're good, really good. I get my prescriptions the same day and my son was registered at the surgery within 10 day after his birth.

I am able to get appointments when calling them over the phone. I'm happy with the service.

Very difficult to access them , hard to get tablets. Gave a number to call for prescription, takes long to get through. Surgery orders tablets. Don’t get repeat prescription.

It is extremely difficult to get an appointment, even if it is a phone appointment. There aren't many ways to make contact anyway (only one phone number). The advice from the practice is to call for booking appointments at 8am but it is impossible to get through and by 10 am, all appointments are gone and you are asked to call back the next day, no matter how uncomfortable or in pain you are! The suggestion is to go for the walk-in clinic in that case but that usually takes hours of waiting, unless, of course, it's an absolute emergency. So, if you need medical attention from this practice, you generally have to spend a few hours trying to contact them and then a few hours in a walk-in clinic, which is all highly inconvenient if you are working. On top of that, the doctors can sometimes give you the impression that your medical problem is not serious enough. I have even had to go for private options at times, even though I have paid IHS. I would have changed my surgery but there aren't many good options in Birmingham (judging from reviews). Very disappointing!

Not be able to provide appointments for screening test or any other services. Phone never works, receptionist don't have any info just dealing large number of calls. No follow up or any results when you manage to get an appointment. No explanation of your condition. Very poor

Moved to Birmingham in early July and submitted a registration form. Called every week for several weeks 6 weeks after submitting the form to check if I was registered. Was eventually told in late September that they had possibly lost my form, so I sent another application about 3 weeks ago. Called every week since and told each time that I would be registered by the following Monday - 3 and a half months after first submitting an application I am still not registered. I have repeat prescriptions and my cervical screening is overdue - what am I supposed to do?! Thoroughly incompetent.

Awful to get an appointment or get through. No patient care. Reception staff is lovely.

Not good at all bad experience each and every time

Serious health problems not detected on phone call communications when surgery selected 1 to 1 with a doctor was available.