Newport Medical Practice

I asked my GP to send me to get help with my MH in September 2024 and I'm still waiting.

Honestly this medical practice should close down, they never cared what the patients suffering from. I had a illness for 3 years and they kept giving me pain killer till I done scan abroad then they accepted to refer me to hospital. They got some unprofessional receptionists, all so clearly insane. I was caller number one, waiting 14 minutes for anyone to answer then these two guys hanged up in my face 3 times, because I was complaining about the pharmacist who called me every time not the Dr. They only serving some people good.

The registration process was good and easy. I called them once and they gave me information over the phone which saved me having to go in.

The doctors are open a long time. I had problems with my leg and they're referring me for a bone scan. They're good and work well for me.

Annoying as they don't answer the calls. They tell you to book on the app but I can't use the app. They don't listen after it takes so long to get through. The new system doesn't work. You have to come in and order medication you can't do it over the phone. They have made everything so hard and the receptionists are not nice.

I've used them for a long time. It's not easy to make appointments. After covid the service went down. The staff are brilliant, it's just the policies and the orders they have to follow.

On the whole I find them poor and considering they have online system it is still hard to get appointments. It's hard to get through to them and there is a clear lack of training with the receptionists and admin team. I hoped for change with the online consultation but nothing.

Good, appointments are good and easy to make. Very good. They're helpful and are a good surgery.

I have blood tests and they check if I need to change medication for mental health or my diabetes. They are good.

I walked in this morning thinking I would get an appointment for a few weeks time. They have given me one for today. Walked in at 9AM and they sent me a link and range me for an appointment not long after. They always send text messages and reminders of flu jabs and I find that side of things very good. This is only my second time using them.