Newport Medical Practice

I can't get through to them, no one answers the phone. It can take days to get through to them. I don't get regular appointments with them. The service is good but appointments are difficult to get.

The waiting times are too long for everything, like appointments, test results and referrals. Poor communication and a complete lack of support for the patients.

Waiting is long. We have to call them many times to book appointments. My daughter has asthma and they give her cheap medication. They have a change in GPs time and time again. Before covid the doctors were really good. They would give us time and proper check ups. Now they rush. Plus now they only prescribe poor quality medication.

Very rude and unhelpful GP. I have recently changed my GP surgery.

Long waiting hours. My son had a severe rash and they asked for a picture, instead of seeing him. They didn't show any care. They said you should use hormone cream without asking to see him. I took him to the hospital instead.

I was using them for about 6 months and I felt awkward when I went there. The staff were not welcoming. I had a few appointments and wasn't happy about a few things. Waiting time was also long so I changed GP within 6 months.

The GP is good. I can get appointments and I see the midwife regularly. It's all very good.

They're good. No issues. Happy with them.

The GP service is not very good. Everything about the GP service is not okay. They don't pick up calls. The waiting time to booking appointments is very slow and not good. You don't get an appointment in time with the GP. Even when you see the GP, they will just refer you to the chemist.

Doctors-don’t know them. Don’t feel listened to and they don’t know anything about me. Explained my sensitive information over and over again. Asked about support for mental health – not taken seriously. Long winded referral. No end date to when I will hear from them.