Newport Medical Practice

A good service and can get appointments easily.

I can never get appointments. You struggle to get through and they say they will call you back and don't. They never take working into account. Triaging with a receptionist makes you feel judges. There isn't any privacy.

They give you a different doctor all of the time. If you could see the same doctor that would be better. It's not hard to get an appointment but it depends what time you call. Sometimes they give you a pharmacist appointment and that is helpful when I have seen them.

The GP is okay. We have a serious issue, suspected cancer. I had a cough for a year and a half but it took too long for an appointment. I was then referred. The referral took too long.

I can't get through to them, no one answers the phone. It can take days to get through to them. I don't get regular appointments with them. The service is good but appointments are difficult to get.

The waiting times are too long for everything, like appointments, test results and referrals. Poor communication and a complete lack of support for the patients.

Waiting is long. We have to call them many times to book appointments. My daughter has asthma and they give her cheap medication. They have a change in GPs time and time again. Before covid the doctors were really good. They would give us time and proper check ups. Now they rush. Plus now they only prescribe poor quality medication.

Very rude and unhelpful GP. I have recently changed my GP surgery.

Long waiting hours. My son had a severe rash and they asked for a picture, instead of seeing him. They didn't show any care. They said you should use hormone cream without asking to see him. I took him to the hospital instead.

I was using them for about 6 months and I felt awkward when I went there. The staff were not welcoming. I had a few appointments and wasn't happy about a few things. Waiting time was also long so I changed GP within 6 months.