Omnia Practice

I find it hard to use the online booking system because I am no good with modern technology and also due to the language barrier. I have to get family members to try and book appointments for me.

I have to rely on family members to help me book appointments because I cannot use the online system myself due to language barriers.

The online booking system works really well for me, but I know that it does not work so well for people who face language barriers and for people who struggle with modern technology, for example my parents really struggle and I have to help them with this.

There are never any appointments. When you do get an appointment the doctors are nice but you can wait a long time to be seen when attending the surgery for your appointment. I waited over an hour past my appointment to see a nurse recently.

They have offered me a good service, no problems at all. Booking appointments is good and communication and feedback is very good.

They're okay and I don't access them as much. I saw my midwife a few times and that was okay. If I need them they'll give appointments. It's okay.

Terrible. I phone up and wait in the queue and you get cut off when you wait a long time. Receptionist can be cold and robotic. It feels like they're stressed and they get an earful from their managers. Lots of changing of systems that doesn't help. They don't spend money on the correct things and get their fingers out.

More chance of seeing his majesty the king than a GP. The service is diabolical. They told me to go to hospital for my knee.

Very good online services but they take ages to reply by phone.

To start with you're told phone the surgery at 8 which I did. I was number 13, then at 8:14 got to number 1, at 8:20 line went dead. Fed up, this is such a bad surgery.