Omnia Practice

The GP's are good but the reception staff are rude and unhelpful. They don't share information at all and they don't listen to you.

They are very good in all aspects. Appointments are always available and the reception staff are very kind and polite.

They're nice. The community midwife is the same one I see every time and she is very nice. They communicate via text and regularly through WhatsApp. They always keep to the appointments. The GP practice is quite good. It is all an online system. You send a message and they get back back to you the same day. I think they could improve by getting the GP to get back to you more often as it's usually a nurse associate that contact back. I then have to request to see a GP. That part of the system could be better.

They are okay. Getting an appointment is a bit difficult but you do get one after an effort of being on the phone for at least an hour.

Appointment availability is slowly getting better after covid. At least you get seen within a day or two now and you no longer have to wait weeks.

Been trying 3 weeks to get an appointment. Keep being told there's no appointments to ring back at 2 pm then it's ring back in morning at 8am. I'm diabetic I'm having problems with my feet and legs. I'm at my tether. As I'm so worried about my health.

GP is very good. I'm very happy with them since being here.

Getting an appointment is very bad. Once you get an appointment they are fine. The staff are helpful but it's just near impossible to get an appointment. You end up visiting A&E when it's not an emergency.

Everything is on phone after Covid. No direct contact.

Very happy with GP not always same which is fine. They are accessible and have no problems in seeing them or over phone. They arranged follow up appointment with department at Heartlands