Omnia Practice

They're okay. Sometimes they won't give me an appointment but I will just try again the next day.

Triage service, doctor will call if needed. Missed calls can’t get face to face services, Should be open till late.

Very hard to get an appointment and getting through on telephone. They will say call at 8am, don’t provide appointment in advance. Can call 100 times on telephone when you get through no appointments it’s frustrating.

If I can get appointments straight away would be better, but good care when I get it, just takes a long time to get appointment.

Could never find an appointment. The receptionist took my name off the register without telling me. I called to make an appointment and they told me I wasn't on their list. They then sent me an email after I had tried to make an appointment to say I had been removed from their list. They're not a good practice at all.

They are not answering the phone. I was on the phone for one hour and they didn't answer. I had a urine infection and had to call the next day where they eventually answered and gave me an appointment. You can try to book online but they don't answer the phones.

They're great, I've been with them 35 years. I say my name and they give me and appointment. They're brilliant, really happy with them.

If I can get an appointment. The queue system only lets 10 people call at once then they don't let you though. I can call at 8am and there's no appointments left so they tell you to call 111.

I have been with the surgery for many years, since I was little. Over the years the service level is not so good. I have recently tried to make an appointment for my son, in the phone queue waiting for 2 hours! To then be told there are no appointments left and to call back at 2pm. The system needs to be changed drastically it’s not working. I am appalled that I cannot get an appointment at my own surgery.

No problems with the GP. But I have to ring 95 times. They helped my son when he was really ill. I can call them in the morning or the afternoon, and when I get through, they give me an appointment for the same day.