Queen Elizabeth Hospital Birmingham Healthwatch Birmingham

Organised and efficient

April 14, 2021

When I enquired if they could give my second dose of Pfizer vaccine they got back to me immediately and e-mailed me an appointment for the beginning of the following week. It was organised and efficient throughout the whole process.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team

Turned away

April 14, 2021

I was turned away at the height of the c-19 pandemic from the doors of A&E. They said I seemed fine, although I wasn't eating, was coughing up blood, had a temperature and I was immunosuppressed (on a cancer drug that's also used for autoimmune conditions). Their advice was to call my GP on Monday (I presented on a Saturday) I then went on to suffer for 3 months, lost 2 stones in weight and was in and out of A&E a further 4 times.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team

Good experience

April 14, 2021

I had an overall good experience with the few appointlents at A&E department.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team

Assiduous

Respiratory Care

April 14, 2021

I was admitted to the hospital in 2019 with a very bad asthma attack. Since then the out patient clinic team have been assiduous in monitoring my condition and seeking to improve my breathing.

David Cox

Reply from Queen Elizabeth Hospital Birmingham

Dear David, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team

Adapted well to Covid

Renal Services

April 14, 2021

Have adapted well to COVID with introduction of phone calls to avoid attending hospital. Blood tests at a convenient location.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team

Horrible.

April 14, 2021

Horrible. Staff gassing, drinking tea and snacking more than actually working. Get annoyed when you ask for an update. Left me waiting 6 hours and on a recent occasion left my 92 year old Grandma waiting for 8 hours!!!

Jennifer Richardson

Reply from Queen Elizabeth Hospital Birmingham

Dear Jennifer, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you have some concerns which we are keen to listen to in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team

Kind & understanding

April 14, 2021

I had a Colonoscopy, didn't wait long for this , the staff were very kind & understanding.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team

Poor communication

April 14, 2021

Poor communication between health professionals and especially towards relatives. Drs are unprofessional and have god complexes. Patients are treated poorly with very little dignity and respect.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team

No faults

April 14, 2021

No faults

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team

Appalled

April 12, 2021

I am trying to get an appointment to see if I have Parkinson's disease and have to wait....... 44 weeks. I'm supposed to have a heart appointment once a year, it must be about 3-4 years since I have been called yet I have Arterial Fibrillation and a leaking heart valve. I'm appalled by the services that I'm supposed to receive.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you are are having difficulty with accessing follow up appointments. We are keen to help resolve this where possible. Please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team

Queen Elizabeth Hospital Birmingham

Reviews (1886)

Organised and efficient

Turned away

Good experience

Assiduous

Respiratory Care

Adapted well to Covid

Renal Services

Horrible.

Kind & understanding

Poor communication

No faults

Appalled

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