Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 2065 reviews
Reviews (2065)
No consistency of care
March 23, 2020
Treatment for Graves Disease. Poor access to endocrinologist. Poor access to blood testing outside of the 6 monthly as prescribed by NICE. Should not be pushed to have a thyroidectomy or radiation as a first option. Should not be taken off anti thyroid drugs before being tested for antibodies. No consistency of care, Seen a different doctor every time. Wished not to go for definitive treatment not respected.
Wrong records were looked at
Accident and emergency services
March 21, 2020
Stated by doctors i had an operation i did not have. Second visit was apologised to after they had read wrong recirds. Subsequently my records have a lot of mis information on them so i suspect this has happened again.
Lack of information
Accident and emergency services
March 18, 2020
Receptionist very nice. No hand gel available, with all the virus’s around at the moment not good enough. Very chaotic, bins were full and smelling. Lack of information.
Dirty disabled toilet
March 9, 2020
Had an appointment and staff at the main door pointed me in the right direction. I found the toilets to be really dirty - disabled toilet. Staff was nice in the out patient on the first floor.
I waited for almost 6 hours before seen
Accident and emergency services
February 27, 2020
I had a fall and was taken to A&E where I waited for almost 6 hours before seen by doctor. It was an agonising wait for a 91 years old. Although once seen the doctors and nurses were very good and helped me a lot with everything.
Cancelled the clinic with no reason given
February 21, 2020
Not been yet as my appointment keeps getting cancelled. Cancelled the clinic with no reason given. Very frustrating when this happens as I am really keen to be treated for my eye problem. This has been going on since Oct 19.
breakdown in communication
February 17, 2020
I currently have a complaint being dealt with due to errors at the QE making me an appointment with another Trust - a complete breakdown in communication between staff members seems to be the problem, especially between the consultant and his secretary. The delays and wrong communication have caused my operation to be delayed which is unacceptable.
My complaint is being dealt with by PALs and my MP at present.
My complaint is being dealt with by PALs and my MP at present.
Facilities very good
Oncology
February 17, 2020
I was in the QE for a while having treatment for cancer. Facilities very good. Food was very poor, so much so that the staff didn't recognise what was being served.
On another visit I was waiting hours on a bed in a corridor for pain relief with a broken arm.
On another visit I was waiting hours on a bed in a corridor for pain relief with a broken arm.
Referral problems and misdiagnosed
February 10, 2020
QE waiting times were awful Doctors at QE would just give me more antibiotics and say that my symptoms didn't warrant a scan. I was told different information by my radiographer than what he had written on the report and to my GP wouldn't listen to what I was saying about needing another scan even though I had been in pain for 2 months at that point.
Short Staffed and awful service
January 30, 2020
I was suffering from a bad chest infection and went to A&E at QE Hospital where I found the service atrocious. I waited two hours then to be told that if it’s not an emergency I need to refer to my GP. On leaving the hospital without having any check-ups I passed out at my GP. I have been on anti-biotics for three weeks. I feel QEHB is really short staffed and their service is awful.
