Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 1878 reviews
Reviews (1878)
Day Surgery
AMB
December 31, 2016
Waiting times proved to be longer than expected but when finally received treatment, can only say it was very efficient and the staff were friendly and attentive considering how very busy they were.
RTT times, communication with patients
Gastrointestinal and Liver services
November 12, 2016
I cannot comment on the care at this point as I have not received any yet. I do feel that the experience so far has been disappointing due to a) being informed that treatment for surgery would be within 18 weeks at the outset when it has not been b) This information is not communicated to patients (or not to me at least) when the waiting time increased, I had to call to find out, having heard nothing and it was then up to 25 or more weeks c) a surgery date will not be given until 2 weeks ahead of the date, maybe this is now standard practice although it seems to vary between hospitals. This causes extreme problems for work and family related reasons, especially when the estimated time keeps changing as well. NHS Choices still informs us patients have the right to 18 weeks referral to treatment, but when I asked about this, it was dismissed somewhat as being unrealistic to attain, as there are so many more urgent cases coming up. This I fully understand (as a former NHS worker myself) but I cannot accept that is fair not to inform and communicate with patients as to the situation. I was made redundant from my job and am finding it impossible to get another job while waiting for surgery with no date known as I cannot commit to anything and this causes a lot of economic hardship. If we had better communication and knowledge of what the true situation is, it would help, as I know it cannot be helped about the numbers of patients.
Service here has been excellent
October 25, 2016
The service was excellent for a member of the family who had to go in with heart failure. It was very clean and the food was really good.
2 doctors very thorough
October 8, 2016
Needed ECN / Blood tests doctors kept me very informed.
Liver Department excellent care
Liver and Hepato-Pancreato-Biliary (HPB) Unit
September 30, 2016
I was admitted to the QEHB with liver problems. I've never been to hospital before but the standard of care was outstanding. Give Drs and nurses a pay rise.
medical treatment great, admin terrible
Neurology
August 2, 2016
Initial medical and subsequent treatment great. Arranging appointments obtaining information about diagnosis very slow and frustrating. Call a direct number only to receive a poorly pre-recorded message of when staff aren't available !?
It was absolutely a waste of my time going
Orthopaedics
March 2, 2016
I had a very painful right knee and I had to catch two buses and a train just for the Doctor to tell his trainee Student to tell me in 10 minutes that I need to see a Physiotherapist even though I have seen one previously and they had discharged me because they said I cannot do Physiotherapy when my knee is in severe pain.
Is a very big and busy hospital.
SLE Lupus Clinic
March 2, 2016
I have had a very pleasant and comfortable experience especially my Rheumatologist Doctor the SLE Lupus Consultant who has excellent people skill, he listens he has empathy and sympathy and understanding of how you may be feeling as a patient and he tried his very best to support you.
An architectural leap forward for hospitals
Gastrointestinal and Liver services
February 19, 2016
Markedly better than what I'm used to in London. Staff, facilities and service are excellent.
My only quibbles would be with appointment waiting times, the poverty of parking spaces and excessive charges.
My only quibbles would be with appointment waiting times, the poverty of parking spaces and excessive charges.
Some good but mostly not so good!
Geriatric Medicine
February 6, 2016
My mum, who has dementia, was admitted at the QE on 5 occasions between August and December 2015. I am writing to the Chief Executive with the full details of my concerns. Here is just a summary: (1) Some nursing staff are friendly, approachable and helpful. Others are downright rude, ignorant and disrespectful. (2) Mum was fed a pork sausage on West One despite me telling staff over and over again that she is a Muslim and shouldn't be given any pig products. On the Bournville ward, a plate containing gammon was left in front of her and staff would have fed it to her if I hadn't got there just in time. (3) During 1 admission in September, when she was still in the CDU, I phoned the ward a total of 26 times between about 10 am and 2 pm, without the phone being answered. I then rang reception and said I was going to make a complain so I was put through to the Nurse in Charge. He told me he was too far away from where mum's bed was and didn't have time to go round and check. He told me to continue ringing and when I said I had been ringing all morning, his response was..."when I get a minute, I will pop my head round and tell staff to answer the phone". There was no apology or expression of remorse. (4) When I finally got through to the ward, in an angry mood by now, a member of staff told me he would go and look at mum's notes. He returned and told me she had pneumonia and had been started on medication. I informed the rest of my family about this diagnosis. When I later visited mum, the doctor's asked me questions that suggested mum had not yet been diagnosed. When I mentioned the pneumonia, the doctor expressed surprise and said no it was not that. This means that the nurse had read out notes from someone else's clinical records.
