Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 1840 reviews
Reviews (1840)
Long Waiting Times
Cancer services
November 20, 2018
I had a 6 rounds of chemo at QE recently. The staff are working very hard, but they are just too busy. The minimum waiting time was 1 ½ hours, and maximum 3.5 hours. Normally the appointments are on lunchtime but there is never any food or drink.
Smokers outside the main entrance of the Q.E
unknown
November 15, 2018
My complaints is about all the smokers outside the main entrance of the Q.E hospital, they just stub their cigarette ends only on the pavement. Why can’t security move them to the red smoking shelter.
Lack of opticians at QE Hospital
Ophthalmology
November 14, 2018
Lack of opticians at QE, I think 6 vacant vacancies are still not filled. Went to QE for glaucoma treatment, doctors are best but referred to heartlands hospital because of lack of opticians.
Better signposting needed for shuttle service
Whole Hospital
November 14, 2018
At QE hospital shuttle bus route is not sign posted properly. They need a proper shuttle bus route map with timetable explaining frequency and site map of shuttle stops around hospital. It’s a very big hospital and people need help in going to different treatment facilities from main bus stop and train station.
Absolutely superb. Nurses/doctors excellent.
Accident and emergency services
October 22, 2018
Great experience. Didn’t wait too long. Nurses/doctors very empathetic, caring, friendly, attentive. Did a great job in sorting my issue. Hope I don’t have to go back again but would be very confident if I do and would highly recommend.
The bereavement support could have been better
October 8, 2018
I was eight months pregnant when my husband passed away. The bereavement support could have been better. I went into labour the same day. There was no communication between the two departments which meant I kept being asked about my husband who had just passed away. I was left alone most of the time and in the condition I was in, I could have done anything to myself.
After my husband died, they gave me a booklet, maybe there were issues in there about bereavement but I was in labour and in no condition to read the material.
Since then I have not had support, no counselling for a year until my daughter was admitted with the same condition as my husband. They have only provided me with a psychologist after my daughter’s diagnosis.
The NHS has failed a lot of people. I understand that they have a job to do but they are human as everybody else.
After my husband died, they gave me a booklet, maybe there were issues in there about bereavement but I was in labour and in no condition to read the material.
Since then I have not had support, no counselling for a year until my daughter was admitted with the same condition as my husband. They have only provided me with a psychologist after my daughter’s diagnosis.
The NHS has failed a lot of people. I understand that they have a job to do but they are human as everybody else.
Lack of deaf awareness and support
Audiology
September 11, 2018
I had to request my records to be transferred from city hospital to QE hospital because of poor attitude and lack of deaf awareness of staff. However at the Audiology reception area the staff lack deaf awareness and basic sign language. Also it is difficult when being called on as the staff often shout and do not have a proper system in place e.g. your name could be displayed on their screen when audiologist is ready.
No support for Deaf Patients
Audiology
September 11, 2018
They never ask me if I want interpreter. So they need to ask me if I need one. Always struggle to keep eyes out when they are calling my name. Should have screen with name. They never reply to my emails always have to go. Receptionists are always shouting in your face. Bad attitude, no deaf awareness at all.
Deaf awareness / Communication problem
September 11, 2018
I go to the audiology at QE hospital, it is very hard to know when it is my turn to see the audiologist, as they just shout out your name. As a deaf person I obviously can’t hear this.
Very satisfied, excellent service
Accident and emergency services
September 3, 2018
Arrived at the Queen Elizabeth Hospital, Accident and Emergency at 2.30 pm, with my son who had had an accident at work. The receptionist who booked us in was friendly and helpful. My son was triaged very quickly and was seen by a practice Nurse very quickly after that. The Practice Nurse was exceptional in the way he dealt with my son. He explained what he was doing throughout his examination / treatment and was very pleasant with a fantastic sense of humour. My son was discharged at approx 4 pm which meant we were only at the hospital for 1.5 hours. Excellent service provided by an excellent nurse.
