Queen Elizabeth Hospital Birmingham

I was under the care of Queen Elizabeth Hospital's spinal surgical team before being referred on to another hospital. The surgeon was good but there were problems with communication between the hospitals and departments which caused confusion and delays in my treatment.

I have received good renal treatment and care at the Queen Elizabeth Hospital.

My experience was okay, I find the hospital better than other hospitals.

I was put in a room with no call button for the first 24 hours. Declined my normal pain killers. No food, drink or toileting offered for 35 hours. Only one bag of fluids in 35 hours. Getting a bed took 35 hours.

I was referred here by my GP for both cataracts. The operation went well. There were no issues or complications at all. They explained everything to me so I understood and so I knew what to expect. They took good care of me.

Went to the hospital for bowel investigations.

They took mom from A&E to AMU and someone was able to stay with her. As soon as she was taken to the ward no one was allowed to stay with her which made mom feel uncomfortable as she doesn't speak English.

Mom didn't like the stroke ward here. She wasn't allowed any of us to stay so she felt isolated as she does not speak English well. They did care for her well and were kind but she was isolated a lot of the time.

I had an operation at the QE hospital to remove a cancerous tumour from my lung. The consultant surgeon was excellent. He communicated everything to me clearly, telling me what would happen, what the likely outcome would be and how pain would be managed. I recovered much quicker than expected and left after only a couple of days. The nurses on the wards were wonderful and I received excellent care. The operation was a huge success and just like the surgeon had predicted I did not require any further treatment.

My elderly relative was admitted with dehydration, they were put in a side room and left by staff. They did not even have a call buzzer/alarm to call for help if needed. It took me over an hour and a half to get a jug of water brought to them when I arrived to visit. The healthcare was terrible and the attitudes of members of staff were appalling too. Communication from nurses and doctors was poor and there did not seem to be anyone coordinating the healthcare of my relative. Standards have really dropped maybe in part due to them being very understaffed but there is no excuse for poor care of patients. The discharge process was appalling, telling elderly patients that they were fit to go home but not explaining that care packages needed to be put into place which can take 24 hours or more.