Queen Elizabeth Hospital Birmingham
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Based on 1736 reviews
Reviews (1736)
Never received MRI results
Imaging
February 18, 2025
I had an MRI for over an hour after I had Bells Palsy but I never received any results I assume all was ok but it would have been good to know.
Saw the best and the worst of the NHS
February 7, 2025
I was taken in by ambulance recently and had emergency surgery the next morning. I received fantastic treatment very quickly for which I am very grateful. I was then put onto Ward 620 to recover. This is where it changed. It was like two different hospitals. During the day, under the supervision of the wonderful Sister and her team some of whom are the kindest, hardworking and efficient nurses. Sister runs a tight ship, firm but kind and her staff obviously respect and like her. The NHS needs a thousand more like these nursing staff.
At night however, things go downhill quickly. I was treated by staff who obviously did not want to be there. I was left struggling to breathe after surgery because a member of staff argued and delayed helping me get an inhaler, left in urine soaked sheets for 7 hours when my catheter leaked (they were not changed until the day shift came back on), kept awake by the lady in the next bed constantly shouting down her phone at 1am with staff not bothering to stop her. Having a drip attached by a bad tempered, gum chewing night shift nurse who insisted on putting it into a canula which I told her was not working. She attached it anyway despite it really hurting me then shuffled off. After five minutes I was in agony - my wrist and arm were swelling like a balloon. She had put it into my tissue. She was really unpleasant when a nearby Dr ordered her back and she pulled the canula out quite aggressively. No one came back to administer the fluids even though I obviously needed them. Night staff had no respect for noise levels - they laughed and talked together loudly, banging doors throughout the night.
I can only liken it to the film A Night at The Museum. During the day, everything is superbly run, calm, efficient and everything in its place. At night - bedlam and chaos.
I do understand how difficult things are in the NHS but if the Sister in charge on this ward can manage to run the day shift so well, there is no reason for such a breakdown at night. I will add that there were a few night shift staff who were the exception and were good. But not many!
At night however, things go downhill quickly. I was treated by staff who obviously did not want to be there. I was left struggling to breathe after surgery because a member of staff argued and delayed helping me get an inhaler, left in urine soaked sheets for 7 hours when my catheter leaked (they were not changed until the day shift came back on), kept awake by the lady in the next bed constantly shouting down her phone at 1am with staff not bothering to stop her. Having a drip attached by a bad tempered, gum chewing night shift nurse who insisted on putting it into a canula which I told her was not working. She attached it anyway despite it really hurting me then shuffled off. After five minutes I was in agony - my wrist and arm were swelling like a balloon. She had put it into my tissue. She was really unpleasant when a nearby Dr ordered her back and she pulled the canula out quite aggressively. No one came back to administer the fluids even though I obviously needed them. Night staff had no respect for noise levels - they laughed and talked together loudly, banging doors throughout the night.
I can only liken it to the film A Night at The Museum. During the day, everything is superbly run, calm, efficient and everything in its place. At night - bedlam and chaos.
I do understand how difficult things are in the NHS but if the Sister in charge on this ward can manage to run the day shift so well, there is no reason for such a breakdown at night. I will add that there were a few night shift staff who were the exception and were good. But not many!
Overwhelmed and not enough space
A&E
February 5, 2025
A&E are overwhelmed with work. Patients have to be there too long once decision to admit is made. At QE the ED has taken over loads more space, but it's never enough. As for inpatient care there is not enough emphasis on rehab. They just want to get patients out whether able to go or not. Medically fit doesn't equate to able to live your life in the community.
Outpatients, there are too many services have been moved out from QE to community and they are far more difficult to get to. We only need one bus to QE but 2 or 3 to other places or a more expensive taxi ride.
Outpatients, there are too many services have been moved out from QE to community and they are far more difficult to get to. We only need one bus to QE but 2 or 3 to other places or a more expensive taxi ride.
Amazing care and attention
February 5, 2025
I had my shoulder surgery at the QE and was on a ward for a few days. The care and attention was amazing.
Radiotherapy
Cancer services
February 4, 2025
My husband and I had to visit the Cancer Unit where he had 20 days of RT. The staff were absolutely amazing. Explaining everything, getting him through all the prep he had to do when he got there each day especially on couple days when prep didn’t go too well. Reassuring him ‘this often happens’. Never made to feel a nuisance
Very poor
A&E
February 4, 2025
I waited for 6 hours and then left A&E without seeing anyone. Very poor.
Great care and treatment
Oral and Maxillofacial Surgery
February 4, 2025
I had a lump in my mouth removed over there and the staff were very helpful and provided great care and treatment.
Wonderful doctors and nurses
January 29, 2025
The doctors and nurses who accompanied my Dad's final hours were wonderful.
Consultant made it all a breeze
Cancer services
January 28, 2025
I had radiotherapy to make sure womb cancer didn't spread. The consultant was wonderful, it was a breeze as the treatment was easy and they arranged things around me.
The care was okay
A&E
January 28, 2025
I went to A&E in August as I had a fall. The care was okay and they looked after me. A&E admitted me and I stayed in there for two weeks before being transferred.