Reviews (1736)

Never received MRI results

Imaging
February 18, 2025
I had an MRI for over an hour after I had Bells Palsy but I never received any results I assume all was ok but it would have been good to know.
Anonymous

Saw the best and the worst of the NHS

February 7, 2025
I was taken in by ambulance recently and had emergency surgery the next morning. I received fantastic treatment very quickly for which I am very grateful. I was then put onto Ward 620 to recover. This is where it changed. It was like two different hospitals. During the day, under the supervision of the wonderful Sister and her team some of whom are the kindest, hardworking and efficient nurses. Sister runs a tight ship, firm but kind and her staff obviously respect and like her. The NHS needs a thousand more like these nursing staff.
At night however, things go downhill quickly. I was treated by staff who obviously did not want to be there. I was left struggling to breathe after surgery because a member of staff argued and delayed helping me get an inhaler, left in urine soaked sheets for 7 hours when my catheter leaked (they were not changed until the day shift came back on), kept awake by the lady in the next bed constantly shouting down her phone at 1am with staff not bothering to stop her. Having a drip attached by a bad tempered, gum chewing night shift nurse who insisted on putting it into a canula which I told her was not working. She attached it anyway despite it really hurting me then shuffled off. After five minutes I was in agony - my wrist and arm were swelling like a balloon. She had put it into my tissue. She was really unpleasant when a nearby Dr ordered her back and she pulled the canula out quite aggressively. No one came back to administer the fluids even though I obviously needed them. Night staff had no respect for noise levels - they laughed and talked together loudly, banging doors throughout the night.
I can only liken it to the film A Night at The Museum. During the day, everything is superbly run, calm, efficient and everything in its place. At night - bedlam and chaos.
I do understand how difficult things are in the NHS but if the Sister in charge on this ward can manage to run the day shift so well, there is no reason for such a breakdown at night. I will add that there were a few night shift staff who were the exception and were good. But not many!
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit, that our care fell short in the night care from our usual standard that you experienced during the day care.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team


Provider responded

Overwhelmed and not enough space

A&E
February 5, 2025
A&E are overwhelmed with work. Patients have to be there too long once decision to admit is made. At QE the ED has taken over loads more space, but it's never enough. As for inpatient care there is not enough emphasis on rehab. They just want to get patients out whether able to go or not. Medically fit doesn't equate to able to live your life in the community.
Outpatients, there are too many services have been moved out from QE to community and they are far more difficult to get to. We only need one bus to QE but 2 or 3 to other places or a more expensive taxi ride.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

Patient Experience Team


Provider responded

Amazing care and attention

February 5, 2025
I had my shoulder surgery at the QE and was on a ward for a few days. The care and attention was amazing.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues during your surgery and from the ward in your recovery.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Radiotherapy

Cancer services
February 4, 2025
My husband and I had to visit the Cancer Unit where he had 20 days of RT. The staff were absolutely amazing. Explaining everything, getting him through all the prep he had to do when he got there each day especially on couple days when prep didn’t go too well. Reassuring him ‘this often happens’. Never made to feel a nuisance
P and V Johnson

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the Cancer Ward.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Very poor

A&E
February 4, 2025
I waited for 6 hours and then left A&E without seeing anyone. Very poor.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

Patient Experience Team


Provider responded

Great care and treatment

Oral and Maxillofacial Surgery
February 4, 2025
I had a lump in my mouth removed over there and the staff were very helpful and provided great care and treatment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the Oral and Maxillogacial Surgery.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Wonderful doctors and nurses

January 29, 2025
The doctors and nurses who accompanied my Dad's final hours were wonderful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are sorry to hear about the sad loss of your father. We appreciate the compliment that you sent, taking time out to acknowledge our wonderful collegues, under the circumstances.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Consultant made it all a breeze

Cancer services
January 28, 2025
I had radiotherapy to make sure womb cancer didn't spread. The consultant was wonderful, it was a breeze as the treatment was easy and they arranged things around me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the Cancer Ward.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

The care was okay

A&E
January 28, 2025
I went to A&E in August as I had a fall. The care was okay and they looked after me. A&E admitted me and I stayed in there for two weeks before being transferred.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the A&E department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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