Queen Elizabeth Hospital Birmingham

They cancelled my daughter's neuro appointment giving me only approximately three hours notice after all the arrangements I had to make - Care worker, time, special assistance and a number of phone calls to them made by me. I am more than furious.

The wait was long and I was not kept properly informed on next steps. I arrived at 9:45 am having a heart event and wasn’t seen by a doctor until 6:30pm.

Been on the waiting list to sort my gallstones for about 11 months. The pain is getting lot worse and nothing's happening.

From the moment my appointment was made, to seeing the superb Italian optometrist, to getting my aphakic lens through the post, my whole experience has been superb. Thank you, team, and be proud of what you do; it really matters!

My mother sent to SDEC. So nice to see a well run ward. Staff kind explained everything. And didn’t see one on there mobile phone once! What a change from other wards!

They spent 2 hours trying to remove cancer only to be told they wouldn't remove it all and needed more tests. There is conflicting information between them and Heartlands.

Faultless care and treatment at oncology. Communication could be better but they saved my life and I couldn't fault them or thank them enough.

A&E was alright when I had a chest infection and it caused my asthma to flare up. I was seen really quickly and given steroids and antibiotics.

They left me for over an hour and a half after the GP emailed them and they said they didn't know anything about it even though they thought I might be having a mini stroke.

I waited at A&E for 15 hours in loads of pain. They weren't taking me seriously. They took bloods after 6 hours of waiting. I came in at 1am and then had to wait until 9am the following day to get a bed. I had no food and had to be given a glucose pouch. I didn't have the operation until midday. They didn't clear it properly and ended up having a second operation. I was there for 2 weeks and ended up with another infection and had to be given stronger antibiotics. They complained the ones I had to be given were too expensive. A drain got clogged and I raised it but the nurses didn't do anything. I ended up with clots that were dismissed. I was so badly mishandled.