Reviews (341)

APPOINTMENT/TREATMENT

February 25, 2022
Bad - I have been waiting 6 months for an appointment to see someone to arrange surgery and I am in contstant pain
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are waiting so long for an appointment.

Without knowing the exact details of your condition it is difficult to signpost you too specifically but if you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or point you towards someone who can.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

2 years in April 2022 since postponed surgery

February 25, 2022
District nurses visit daily to dress a non-healing wound. Permanent painkillers to help cope. Surgeon does not even have a list according to his secretary. Losing hope.
Danny

Reply from Queen Elizabeth Hospital Birmingham

Dear Danny

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are experiencing delays in receiving your surgery.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Waiting lists

February 24, 2022
Appointment with hand surgeon last year , nice doctor, still waiting for surgery
Terence Michael orbell

Reply from Queen Elizabeth Hospital Birmingham

Dear Terence

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are experiencing such a long wait for your hand surgery.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Not received any appointments

February 16, 2022
A referral was sent pre pandemic to Urologists. Another sent April 2021. My gp has escalated it 4 times. I received a letter to book. I couldn't. When I finally got through on the phone I was told it was a minimum 52 week wait. Due to the issues I have with my bowel & bladder I am now unable to leave my home & had to engage with the Bladder & Bowel community for help and advice. I am still waiting for an appointment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you have had so many difficulties getting an appointment with our Urology team.

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Q E Is excellent

January 27, 2022
Q E Is excellent. Ambulance waiting awful QE. Staff are very hard working. Not enough nurses and doctors.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the Emergency Department.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

I'm also sorry to hear about your long waiting time in the ambulance which I'm sure must have been very distressing. If you would like to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

Best wishes

James Cunningham

Patient Experience Facilitator

University Hospitals Birmingham


Provider responded

Clearer instructions needed

January 14, 2022
Went for MRI scan. Scan not done, just chat. More clear instructions needed.
MRI Scan
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our MRI deaprtment was not a positive and you did not receive the scan you expected.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Great physiotherapy service

Physiotherapy
January 10, 2022
Have had great physio following a fractured elbow - had regular appointments (both face-to-face and over the phone) with friendly therapists and have made really good progress. They were also happy to take a referral from another hospital where I was having another course of physio to make things more convenient for me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Physiotherapy team, both face-to-face and over the phone, and that your referral process to another hospital has been so smooth

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Very long waiting list for everything

Outpatients
December 10, 2021
I stayed there for 7 days as an inpatient, it was very good. But the they have a issue of very long waiting list for everything.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your inpatient experience was so good - if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Equally we are sorry to hear that you are experiencing long waiting times. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

They kept me waiting for a very long time

A&E
December 10, 2021
Went to A&E bleeding and they kept me waiting for a very long time.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our QE A+E department was not a positive one, in particular the issues with the waiting times you experienced.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

well done

A&E
November 30, 2021
I went there on last Sunday and was seen within 3 hrs. That's not bad. well done
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the Emergency Department and I’m so pleased that you were seen so promptly on a Sunday.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Nicky Beecher

Patient Experience Manager

University Hospitals Birmingham


Provider responded

Leave your Feedback


Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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