Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are waiting so long for an appointment.

Without knowing the exact details of your condition it is difficult to signpost you too specifically but if you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or point you towards someone who can.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Dear Danny

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are experiencing delays in receiving your surgery.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Dear Terence

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are experiencing such a long wait for your hand surgery.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you have had so many difficulties getting an appointment with our Urology team.

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the Emergency Department.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

I'm also sorry to hear about your long waiting time in the ambulance which I'm sure must have been very distressing. If you would like to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

Best wishes

James Cunningham

Patient Experience Facilitator

University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our MRI deaprtment was not a positive and you did not receive the scan you expected.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Physiotherapy team, both face-to-face and over the phone, and that your referral process to another hospital has been so smooth

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your inpatient experience was so good - if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Equally we are sorry to hear that you are experiencing long waiting times. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our QE A+E department was not a positive one, in particular the issues with the waiting times you experienced.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the Emergency Department and I’m so pleased that you were seen so promptly on a Sunday.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Nicky Beecher

Patient Experience Manager

University Hospitals Birmingham