Reviews (1735)

Excellent and they care

Other
January 14, 2025
Radiotherapy is excellent. They have been superb. They talk to you like your a human being. They care. It's nice to know someone cares.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Excellent

Oral and Maxillofacial Surgery
January 13, 2025
I had a maxfax consultant appointment who then referred me to the dental hospital. The treatment explanation was excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We apologise that your experience was traumatic. We are pleased to hear that you recieved excellent service from our collegues in the Maxillofacial Surgey Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

They caused my partner to fall

Renal Services
January 13, 2025
My partner is in hospital and two physios who are not trained well decided to sit him out of bed. He had a stroke on the right side and can not stand for long. They used sara stedy and messed about too long and his legs went from under him he ended up all squashed up on the bottom of sara stedy, it took 5 people to decide how to get him up finally they got him on floor and hoisted him to the bed he is now covered in cuts, bruises and plasters. Not happy with them as they didn't informed me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear about the terrible experience your partner endured at the hospital.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team


Provider responded

Staff were great

Oral and Maxillofacial Surgery
January 13, 2025
It was so traumatic and they said it would be a few weeks for the results to come through. It was such a traumatic experience. The staff were great but if you have never been through it before it is quite scary.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We apologise that your experience was traumatic. We are pleased to hear that you recieved excellent service from our collegues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Brilliant, they treated me so well

Oncology
January 13, 2025
Brilliant, good feedback from them. They got to know me quite well. I went regularly and they were excellent. They treated me so so well when I had cancer. I don't have to go much now.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

The very worst

Ophthalmology
January 7, 2025
The service at the eye clinic is not good at all. It's the very worst.
Pearl

Reply from Queen Elizabeth Hospital Birmingham

Dear Pearl,

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear about your negative experience at the Eye Clinic.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team


Provider responded

Treated quickly

January 7, 2025
Were only at AMU for 30 minutes and was transferred with suspected sepsis. Treated very well and were really good. He was later sent home with medication as he an infection and not sepsis.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Good at changing appointments

Cardiology/heart medicine
January 7, 2025
They're very good at re-arranging appointments for me. Very helpful and accommodating. Last year the specialist cardiologist told me I didn't have that long left.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Cardiology department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

All is very good

Cancer services
January 7, 2025
I go to the heritage building for check ups. They're very good there. I finished chemo in March and now I go every 3 months for CT scans. I'm happy with how often they see me then I have a consultant appointment three weeks after the CT scan. All is very good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Heritage Building.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Good staff

January 7, 2025
We always take a taxi as the carpark is so expensive. It's busy but easy to navigate the hospital. The staff are very good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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