Reviews (341)

Good

Pain management
July 14, 2021
I did have issues with getting appointments at the QE but more recently they’ve become much better with this. I’ve been able to speak to someone on my consultants team and get help quite quickly when I’ve really needed it. Props to Dr in the pain clinic whose happy to listen, help and advise rather than rush people ans excuse them.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you’ve been receiving in the pain clinic and that you feel that your experience has been improving.

Your kind words have been forwarded to senior staff to share with their team members.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

The Patient Experience Team


Provider responded

Been overdosed for a month!

Endocrinology
June 25, 2021
It took them 2 years to figure out I had Graves’ disease.I was on 10mg a day. Took my blood test a month ago where they said I should take 5mg now. The letter took a month to come. I had been calling them telling them I am not feeling well and if they could atleast let me know if my medicine dosage needs adjustment to that I would be told the nurse will send out the letter. I called 3 weeks in a row on June 22 I was told the nurse still hasn’t attached any letter with my report (that was for May 26) as soon as she does they will let me know.
I have been taking higher dose of medicine thanks to their negligence!
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened, in particular with the several delays you refer to and concerns over your medicine dosage. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Nicky Beecher

Patient Experience Manager


Provider responded

Fast track breats screening

June 17, 2021
My GP arranged an appointment for a 2 week fast track Breast Screening appointment at Good Hope but on making enquiry with them was told they are not taking appointments for a fast track Breast Screening services so was told to contact QE. They have a 10 week wait due to back log of appointments. I then telephoned City Hospital to ask what their time frame was and I got a two week referral with City. How come one hospital, the QE in particular, who is a centre of excellence, was not able to offer fast track appointments. Why are GP's not getting correct up to date information on availability on these fast track services? This needs rectifying as someone could die waiting for an appointment.
Prize Draw Data
Doris Willis

Reply from Queen Elizabeth Hospital Birmingham

Dear Doris, Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you had difficulty in obtaining a fast rrack appointment. We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern


Provider responded

Cancelled appointments

June 16, 2021
In lockdown, I have had consultant appointments cancelled repeatedly. Even when these have been phone appointments, they have still been cancelled. I am now nearly 1 year on from an MRI and I still have not had feedback from it! Why is it so difficult to stick to a booked phone call. I have been informed of the cancellation of several appointments when I had not been informed of the appointment in the first place. I should be receiving annual reviews with a consultant for potential prostate cancer yet I have now had the second year's appointments cancelled with no expectation set of when I will have my appointment. It doesn't matter how great the consultants are, if you can't get an appointment then there is no service!
Prize Draw Data
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened with your cancelled appointments. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern


Provider responded

Bad experience

June 16, 2021
My late husband was cared for in the QE for pancreatic cancer and the care left a lot to be desired - pain relief not prescribed for 24hours despite having given the dr and the ward a list of his medication., and pa In relief not given in a timely way. Other medication also not given. Nothing was done about a patient in the bay who kept everyone awake by playing music loudly. He was told by a member of staff one night that she had better things to do than keep giving him pain relief. The food was terrible . He died within 3 weeks of diagnosis and we and he were extremely fortunate that the last week of his life was spent in a hospice where the staff were caring and ensured he was pain free.
Prize Draw Data
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that your late husband did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern


Provider responded

The service was hugely impressive

June 16, 2021
I had my first vaccination on 30/1/21 and my second on 24/4/21. The service was hugely impressive on both occasions. Checking in was smooth and efficient, there was hardly any waiting and the jab was given after a thorough but reassuring series of questions. After a short wait I was on my way home feeling fully briefed with respect to possible side effects. The levels of courtesy offered by ALL participants was exemplary and it was lovely to be in a seriously clinical situation where the order of the day was dominated by smiles.
Prize Draw Data
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your vaccination experiences were so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Excellent treatment

June 16, 2021
Excellent treatment both surgical (Neurosurgery)and medical (gynae oncology and chemotherapy suite) Supportive staff who help to make a difficult time much better
Prize Draw Data
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive with the different teams you were treated by. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Efficient, calm and reassuring

Accident and emergency services
June 10, 2021
I recently had a problem. The GP did not offer an adequate response so paramedics were called. The paramedics arrived promptly and were very efficient, calm and reassuring in checking me out. They decided I needed a trip to A&E where staff were waiting for me with a bed ready. The doctor and nurses here were also very organised, calm and efficient in running additional tests and checking me over. I felt I was in good hands and that things would turn out better than I had been thinking a couple of hours earlier. Everybody seemed to know what they were doing and everything ran smoothly. I was kept in overnight for further tests but as I appeared to have recovered over night by the doctor's and my assessment I was allowed to leave. The nurses had all been very kind and helpful during my stay.
Ric Cooper

Reply from Queen Elizabeth Hospital Birmingham

Dear Ric, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team


Provider responded

Never been taken seriously

Accident and emergency services
June 10, 2021
My wife has been having flair ups of pain fairly regularly for the last 10 months which have resulted in ambulances to the QE. She has never been taken seriously by the nurses and doctors and their patient centred care has been awful. With the pain my wife is unable to walk and on a number of occasions she has been expected to walk from a wheelchair/bed to the toilet with no assistance. She had been falsely accused of threatening staff and had a caution put on her notes. All of this when she is a vulnerable mentally unwell lady who has a full time carer at home.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that your wife did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team


Provider responded

They have gone beyond and assisted me

Dermatology
June 10, 2021
This department has consistently made me feel important & a priority. I can contact the secretary via email which is ideal for me & get instant replies. They always make space to see me in clinic with minimal wait times. They have gone beyond and assisted me when other departments haven't, going beyond their area such as blue badge applications, letters for outside organisations regarding my other clinics outside dermatology. They are friendly & genuinely seem to care about my wellbeing, not just my clinical symptoms.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team


Provider responded

Leave your Feedback


Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

Share this rating