Reviews (341)

Excellent care and support

September 1, 2021
Excellent care and support was provided to my wife by the staff of the cancer centre.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the department concerned.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.


Provider responded

Received great care

September 1, 2021
I have been going to the cancer centre for the last few years and have received great care from everyone.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the department concerned.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.


Provider responded

Very good.

September 1, 2021
Very good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the department concerned.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.


Provider responded

Absolutely disgusting

August 31, 2021
Absolutely disgusting, rude staff, treating patients like pieces of meat, the HCA was nothing short of a bully, forcing people to have meals they didn't want, yet he had plenty off the hot trolley. I would rather go to City than end up there again. An absolute disgrace to the NHS and the hard working staff.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are concerned about the issues you have mentioned.
We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best Wishes

Nicky Beecher


Provider responded

Very good.

August 31, 2021
Very good. Went for MRI scan which was very quick and efficient.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for feeding back about your experience at Queen Elizabeth Hospital Birmingham, your kind words have been shared with the department concerned.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.


Provider responded

Incorrect Information Given

August 31, 2021
According to the ward sister the Dr gave me incorrect information but made me feel lime it was my fault. No empathy and was very abrupt even though a few days before I had an lung cancer operation.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience around the time of your lung cancer operation and are concerned about the issues you have mentioned.
We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best Wishes

Nicky Beecher


Provider responded

Lack of joined up service

August 18, 2021
Cardiac care - No previous experience until March 21. Now under their care. Lack of joined up service, no information, long delays. Things only progress if I initiate them.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Anonymous,

Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that our Cardiology Service is not meeting with your expectations at this time. We will pass on your comments to the Department to make them aware of your concerns.

We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details.

PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern .

Best Wishes

Naomi Hill

Patient Experience Manager

Queen Elizabeth Hospital


Provider responded

Long wait

August 17, 2021
7hr wait in A&E
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and had such a long wait in A+E. Unfortunately because of Covid our A+E department in particular is under significant pressure at the moment.

We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

Kind regards

Naomi Hill
Patient Experience Manager


Provider responded

Terrible

August 17, 2021
Terrible . Have to wait forever to get seen. Passed from one room to another without any windows or water. Have to wait a minimum of 4 hours to be seen. There are nurses standing round chatting to other nurses or on their phones ..overworked I don't think so
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience, had such a long wait and did not receive drinks when you needed them.
We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.


Provider responded

I was well cared for

August 1, 2021
Busy but I was well cared for having worked in the Heath service for over 30 years nurses are not paid enough
Margaret Collymore

Reply from Queen Elizabeth Hospital Birmingham

Dear Margaret,

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you had a positive experience despite the hospital being busy. It means so much to staff to hear positive feedback especially from a fellow health professional.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

Nicky Beecher, Patient Experience Manager


Provider responded

Leave your Feedback


Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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