Queen Elizabeth Hospital Birmingham

No empathy or compassion to patients, brain injured patient needed continued support with daily care, feeding and drinking, no support here whatsoever, shameful, ward 518, lack of communication and information concerning this patient, who is my brother.

I received cancer treatment at the Queen Elizabeth Hospital, having appointments with my consultant, radiotherapy and chemotherapy. The treatment was great. During my radiotherapy I was able to stay on site to save the daily travel to and from the hospital, this was great but I think I was treated last every day because I was staying.

I have had to attend eye clinic appointments at the QE hospital. They use drops in your eyes which means you cannot drive home following your appointment. I have to travel on two buses and the train to get there. This journey is not easy, especially following an eye appointment. I cannot afford taxi fares and help with travel expenses are means tested and I do not qualify.

My wife had to carry me into the hospital I was so unwell. The care I received was very good, I had full bloods done, an ECG and x-rays. They made adjustments to my medication and within a few days I felt like a different man and much better.

I was born with a heart defect and have been treated by the cardiology team at the QE for a number of years. I got for regular check ups with my consultant. The service is very efficient and I am happy with the care I receive.

My recent experience of the Queen Elizabeth Hospital was terrible. I spent time in A&E and SDEC before being admitted. The staff were inexperienced and there was a lack of communication from them. I was there for 5 days waiting for an endoscopy. After 5 days I was discharged to attend an outpatients appointment for an endoscopy in Chelmsley Wood. The whole process was a completely nightmare, I live 5 minutes from the QE and spent 5 days waiting for a procedure at a hospital to be discharged and sent to an outpatient appointment at a community clinic miles away. The QE was unclean and the toilets in areas were filthy I could not use them in SDEC they were so bad. I feel very let down by the QE.

I had a blood test and I'm under rheumatology, and also had cancer last year. I had chemotherapy and immunotherapy. The nurses and doctors were very helpful in explaining and providing information throughout my treatment. They were patient and reassuring given the circumstances and the service was excellent.

I have been coming to QE for a number of years. My treatment has been good. I'm seen on time. Staff and doctors are helpful as they always answer any questions I have. I am seen on time and I have no concerns.

There has been times when I have been running late and called them to let them know. They have been very accommodating when I have been a little late. They're also very polite and I never feel rushed by staff. Services should never be complacent as they can always improve. More disabled parking would be helpful.

We attend QE for physio, were seen on time usually but sometimes there can be delays. I found them excellent. Staff are really helpful this includes reception staff. My daughter uses a scooter and the staff have been observant and helpful in getting around which is important for us.