Reviews (341)

Good and accessible service

Accident and emergency services
May 16, 2022
Good and accessible service. Looked after well once inside the hospital.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues in the Emergency Department - specifically that the service was so accessible and that you were looked after so well.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham


Provider responded

Waiting for appointments for months

A&E
May 12, 2022
Waiting for appointments for months / Years. After Covid used A&E and waited for hours.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience has not been a positive one and that you have had such long waits for an outpatient appoitment and in your recent visit to our Emergency Department.

If you still haven't received an expected appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

My experience is ok

Cardiology
May 12, 2022
Recently I got two stents done at cardiology department. My experience is ok and I go for regular fellow up appointments.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear about the good service you received from our colleagues in the Cardiology team.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham


Provider responded

They are excellent

Cardiology
May 12, 2022
I have attended the cardiology department number of times, they are excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Cardiology team during your recent visits.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham


Provider responded

Staff are very helpful

May 10, 2022
I am being treated at cancer centre for kidney related issue. The team of medical staff is very helpful and have explained the whole treatment journey very well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Cancer Centre; in particular that they have been so helpful and explained your treatment journey so well.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham


Provider responded

The surgeon was very good

Neurosurgery
May 9, 2022
I was treated for Brain Tumour at QE. The surgeon was very good and made that difficult time easy for me by explaining whole of the process to me and then providing appropriate aftercare.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Neurosurgery teams and that you were received all the information you needed and appropriate aftercare.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

I had a 9 hour wait in QE hospital A&E

Accident and emergency services
May 9, 2022
I had a 9 hour wait in QE hospital A&E, I couldn't be taken to Heartlands Hospital as the queue was too long. 200 in front of me. I needed a scan. I got seen for MRI and the doctor gave me one tablet that I had to wait an hour for. I was there so long I gave up and left as I had enough of waiting. I had hurt my back so I couldn't sit. I wouldn't go again- I couldn't put myself through that again.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular your long waits at various stages.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

There is a language barrier

May 5, 2022
There is a language barrier – I have no way to ask questions about the services I use. I need interpreters for all the services I access. It is always difficult to contact them on phone and when I'm at the appointment it is difficult to get an interpreter.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience at QEHB was not a positive one and that in particular you faced challenges with a language barrier and accessing our interpreting services.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Difficult to access services

May 5, 2022
It is difficult for me to access services due to a lack of transport and language barriers.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our hospital was not a positive one and that you faced language barriers and issues getting transport.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

It may also be worth asking at future appointments about the possibility of receiving support to reimburse travel costs.

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Waiting list for hospitals really long

May 5, 2022
I have a language barrier when attending the hospital. The waiting list is really long to even get an appointment. The interpreters provided by the hospital are absent half the time. Time is wasted at appointments when an interpreter isn't available. This means I have to source interpreters through the Chinese community centre. I have to use taxis to go to the hospital.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Discharge Department was not a positive one, in particular the issues you've had with language barriers and interpreting service availability.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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