Reviews (341)

Singing there praises

June 14, 2022
Singing there praises - they were really good.
Anonymous

On waiting list since last 1 year

June 13, 2022
I am on waiting list to see a urology consultant since last one year and they say it will take another 6 months.
Anonymous

Difficult to get access to test results

June 10, 2022
Difficult to get access to test results and appointments.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you have had difficulty getting hold of test results and appointments.

If you are still awaiting received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

We are keen to listen to your concerns in more detail to understand more about what has happened regarding your test results and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

They are very good

May 27, 2022
I went there for head related problems. They are very good and accommodating.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received to treat your head problems.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Very supportive

Imaging
May 25, 2022
Went for MRI scan twice. Very supportive and involving staff members.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Imaging team during your two recent MRI scans.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

My experience of the hospital is very good

May 23, 2022
The doctors and other senior healthcare practitioners are good but the rest of the staff often let the service down especially in relation to Covid awareness and mask wearing. Many staff had masks under their nose or even pulled down under their chin.
Jane Harvey

Reply from Queen Elizabeth Hospital Birmingham

Dear Jane

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham.

We are pleased to hear that your overall experience of the hospital is good but that you had concerns around Covid awareness with some of our staff. We are still the treating the pandemic with the utmost seriousness and if you are able to provide more details please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

I have to wait for a year

May 20, 2022
I have seen doctors five times for virus and cataracts. I have to wait for a year for cataract operation.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience has not been a positive one and that you have had such a long wait for your cataract operation. If you still haven't received anything please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Very good

May 20, 2022
Casualty department saved my life - Very good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent, life-saving service you received from our wonderful colleagues in the Emergency Department.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham


Provider responded

Great

May 20, 2022
Great
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the great service you have received.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham


Provider responded

Long waiting times

A&E
May 16, 2022
Long waiting times at A&E but service offered is good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your recent visit to the Emergency Department at the Queen Elizabeth Hospital Birmingham.

Your kind words have been forwarded to senior staff to share with the department regarding the good service you received, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

On the other hand we are sorry to hear about your long wait - we are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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