Reviews (1544)

Seen within 2 hours at A&E.

September 23, 2024
I took my daughter to A&E with stomach pain and they referred her to the paediatrics at the QE. She was seen quickly, within 2 hours.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you daughter was seen, referred on to paediatrics and then treated so quickly after you attended the Emergency Department with her.

If you would like to provide any more information or further feedback about you and your daughter's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Helpful consultant

September 23, 2024
The consultant at the paediatrics clinic was very helpful and referred my daughter to the Children's.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear relative

Thank you so much for taking the time to provide feedback about University Hospitals Birmingham - apologies for the delayed response. We are really pleased to hear that your daughter's paediatric consultant has been so helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Medicine has helped me

Dermatology
September 23, 2024
I have recently seen a dermatologist at the QE. The medicine prescribed as helped me a lot.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the care you received from the dermatology team.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Rushed by the A&E doctor

September 23, 2024
I waited for 3 hours in A&E to be rushed when I was seen by a doctor and convince me nothing was wrong with me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are unhappy with the length of wait and the care you received in the Emergency Department.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

No complaints

September 23, 2024
I have no complaints with the staff or quality of care at the cancer centre.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the care you've been receiving at the Cancer Centre.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Reception are good.

September 23, 2024
Reception staff are very good. I am here with my sister and the reception staff are very cheerful. There should be better signposting as some people are sitting in the wrong place.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are pleaesd to hear that the staff have been kind to you and your sister we are sorry to hear that there have been some issues with signposting and navigation.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Brilliant consultant

September 23, 2024
The MRI consultant was brilliant. However health impacts in different department need to be considered more and listened to.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the MRI consultant has been so good but sorry to hear that there have been some other issues with communication and information.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

The care is excellent.

September 23, 2024
The experience here is good. The staff and reception have all been lovely. The care is excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the care you've received and that the staff have been so lovely.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good staff, needs better communication

September 23, 2024
My husband found out only 9 weeks ago that he had a tumour and he is here today to have it removed. Overall we are very pleased with the consultant and staff here. They aren't as good with communication regarding out appointments however as the letter for the one today is still in the post. Email correspondence would be better. Luckily todays was written down on the pre-op appointment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that your happy with the care your husband has received from the consultant and other staff we are sorry to hear that there have been some issues with communication - specifically when you are receiving appointment details.

If you or your husband would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

I was listened to

September 23, 2024
The consultant was good and listened to me. My concerns were validated too. I was offered a referral.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you received from the consultant and in particular that they listened to you and validated your concerns.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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