Reviews (341)

Friendly staff, confusing layout

A&E
May 3, 2022
I'd was sent to A&E by my GP. Was triaged very briefly on the pavement outside by a paramedic. I understood why, but it felt odd having to discuss why I was there outside with anyone walking past.
Got sent to ambulatory care. There weren't many signs explaining the process when you got the waiting area, and no facilities to use like drinking water. Got properly triaged then and had some tests done, then taken to yet another waiting area. The staff were extremely friendly and kind to me. I did hear staff talking about me outside the cubicle, but only referring to me by the problem I'd come to see them about which felt a bit impersonal. The third waiting area I was taken to, at least had water to drink. You could hear consultations happening in the same corridor though. Was seen by a friendly Dr, and a plan made for an urgent next day appointment by a specialist and interim medication. Pharmacy were also helpful.
I'd heard lots about long waits before going, and I did have to wait around a little bit, but was much better than I feared. I just wish I'd had more information about the process of going there and what would happen at each stage, as it was a bit bewildering being taken to all sorts of rooms and places to wait.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear about your positive experiences with our staff and our Pharmacy team - your kind words have been passed on. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

On the other hand we are really sorry to hear that your experience was not entirely positive and you had issues with your privacy, communication, information and signage around the building. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

I am very pleased with the service

April 20, 2022
I am very pleased with the service provided.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received here.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Aware of the pandemic

March 25, 2022
Aware of the pandemic. Nevertheless cancellation of Parkinson’s appointments four times since the end of 2021 / latest appointment 6th December 2022. Telephone consultation put back to November 2022. Still waiting for a memory test (early dementia linked to Parkinson’s disease).
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you have been experiencing issues receiving appointments and a memory test with the Parkinsons team.

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or direct you to someone who can.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Very good & helpful staff.

March 25, 2022
I have visited nuclear medicine department twice in a month and the support they provide is excellent. Very good & helpful staff.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues in the Nuclear Medicine Department during your recent two visits.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Waiting times are long

March 17, 2022
Waiting times are long. A couple of weeks ago went with my mother and we went at 7pm and got home at 3am. She had heart problems and I was worried she would have a heart attack but they took that long. We had no food because my mom didn’t want us to leave her alone. The service provided when she met with the doctors was good but the waiting was bad. That’s why old people don’t want to go to hospital. This is a stigma. They don't treat them anyway because they think they are dying.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you and your mother's recent experience was not a positive one, in particular the long wait and lack of food.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details.

PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Had to wait for 3 hours

Accident and emergency services
March 16, 2022
I went to A&E with back pain and had to wait for 3 hours before I was seen. The doctor was very kind and helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience in our Emergency Department was not an entirely positive one with regards to the length of your wait. However we are pleased to hear that your doctor was so kind and helpful.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details.

PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

No follow up appointment

March 7, 2022
I am still waiting for my yearly follow up appointment after diagnosed with glaucoma nearly 3 years ago, had treatment told I would need to go back every 12 months. Then covid hit and nothing. No one answers the phone
Gill

Reply from Queen Elizabeth Hospital Birmingham

Dear Gill

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are having issues getting a follow-up appointment at QEHB.

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Found to have no bedside manner

March 6, 2022
Was told i would have an emergency appointment face to face the following week and three weeks on i have heard nothing
I have also been waiting for an appointment for covid clinc since December
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are experiencing issues with your appointments.

If you still haven't received your Covid appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Almost 2 years on the waiting list…

March 6, 2022
…And not an appointment in sight. My condition has worsened and I keep being told it may be a few months yet
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are experiencing such a long wait for your appointment.

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to a team who can.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

They have been excellent

Neurology
March 1, 2022
I am in contact with neurology dept as my husband has Parkinson’s. They have been excellent.
Anonymous

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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