Reviews (1653)

I was seen on time

Other
November 5, 2024
Excellent staff. I was seen on time too.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Kind and helpful staff

Cardiology
November 5, 2024
Very kind and helpful staff. I received excellent care and treatment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Cardiology department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

More resources needed.

A&E
November 5, 2024
A very slow moving environment. They need more resources to run an efficient service.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that the service you received in our Emergency Department wasn't up to par with our usual standard.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team


Provider responded

In and out within the hour.

A&E
November 5, 2024
I was in and out of A&E within an hour. I received amazing emergency treatment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Caring cardiology staff

Cardiology
November 5, 2024
Very helpful and caring staff at cardiology. I was an inpatient for a week and they took great care of me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues on the Cardiology ward.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Excellent and quick support

A&E
November 5, 2024
I went to A&E with chest pain and was sent to cardiology within an hour. They provided excellent and quick support.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Friendly consultants who listen

Dermatology
November 5, 2024
I was treated there for a severe skin infection. The consultants are very friendly and listened to me
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Dermatology department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Gone downhill

November 4, 2024
I was admitted after breaking my hip. The hospital has gone downhill and the staff do not help. They don't have time for their patients. It's not a good hospital anymore at all.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit our care fell short of our usual standard.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team


Provider responded

Very good and referred me

Ophthalmology
November 4, 2024
I go to the eye department and they are very good and see me regularly. They have also referred me to Focus to get help with reading aids.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Ophthalmology department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Helpful doctors and nurses

November 4, 2024
Quite good. Long waiting times in the queue due to the sheer volume of patients there. The doctors and nurses are helpful. They said the waiting list was long and they would send a follow up as soon as there was one available.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about our colleagues were helpful on your recent visit.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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