Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 2022 reviews
Reviews (2022)
Always treated courteously at QE
Cancer services
January 10, 2019
I have been to QE a number of times over the past 4 years. Always treated courteously and only once had a delayed appointment. Attended every six months originally but since last 2 years only annually.
The hospital staff are great
unknown
January 10, 2019
There is Lack of food, at least have some sandwiches or soups. I am hungry but nothing there to eat, traveled from far. Drinks section is good but opens quite late after 9 am. The hospital staff are great. In terms of the infrastructure, there is enough toilets & seats, it’s fairly clean. There could be more water stands, wheelchairs because sometimes due to waiting people are fatigued.
Its good & I have recommend it to others
Cancer services
January 10, 2019
I haven’t really had any problem, have visited different departments over the year, I am a patient with liver, urology dept so visit the hospital quite often. Physical structures are great – I have recommend it to others. With A & E the waits are quite long but I still strive to come here. You are normally told where to sit, so that you are close to the doctor you are seeing but there are times when you are called from faraway that can be difficult but no real issues. More water machines available. There is a free drinks place. I was not aware of this. I have always gone to Costa. I have a problem with my hearing so if I was here on my own wouldn’t hear. If you have a family member then you are ok.
Let people know that you are running late.
Ear Nose and Throat
January 10, 2019
My appointment was at 10.30 am and I came at 10.05 am but have not been called. I think many people were given same time to come. I suffer from Glaucoma and have been waiting for over 2 hours. The reason has to be that they are overbooked and are understaffed. I have to ask the receptionist myself. I don’t think they have the time to let people know that they are running late. The consultant is busy and so are the receptionist. In terms of the physical environment, I find that everything is sufficient and or a good standard.
Advise people what the delay is
Haematology
January 10, 2019
I have been waiting for a long time before. They are sometimes calling people and when no one responds, they call the next person. They do not check whether you have gone to the toilet. Tell people what they need to do when they go the toilet. They lose a spot. Then you have to wait more. I have not had lunch or a drink.
There are means of dealing with it i.e. call them to see where they are. People are on medication etc. Simple things that are easy to address. Advise people what the hold is. My appointment was at 10.15am. Don’t know how long I am going to be. Can’t plan around work. I just want to know how long I am going to wait.
There are means of dealing with it i.e. call them to see where they are. People are on medication etc. Simple things that are easy to address. Advise people what the hold is. My appointment was at 10.15am. Don’t know how long I am going to be. Can’t plan around work. I just want to know how long I am going to wait.
After having surgery developed sepsis.
General Surgery
January 9, 2019
I was admitted to QE hospital to have a Parotidectomy to my right cheek on 4th December, my operation was done and I was taken to ward 408 room 13. I was recovering from surgery and within 2 days I developed sepsis, my temperature was 40 degrees plus for two days, my body particular hands and feet became very swollen and unable to move due to severe pain and swelling. I was in and state due to pain and temperature and seeing horrible things. Because my body was so swollen and I still had compression socks on a nurse tried to remove them but they were so tight that she had difficulty so instead of cutting them off she pulled very hard causing me pain and then within no time I developed serious blisters to heels on both sides due to friction burns( in my opinion) . My right heels was the worst affected, I am now 5 weeks post surgery and my right heels has still not healed and I've had antibiotic treatment both orally and topically.
My experience at the QE on this occasion was awful, not because of the sepsis because the doctors and nurses worked hard to get me better, but I felt that because the wards are so big and there is not enough nurses and ancillary staff. The nurses didn't have the time to have much empathy, I felt that they worked very hard but like robots because they now use the push around computers and answer all the questions but not observing the patient enough.
This was my fourth surgery for cancer in the last 12 years, I've had surgery at City Hospital for Gynae surgery, and Bowel surgery. Heartlands Hospital for lung surgery where I feel I've been well looked after. However this experience at the QE was awful I believe due to lack of staff in such a massive area.
Even down to being given cups of tea they were few and far between and meals were served sometimes by nurses because lack of staff.
My experience at the QE on this occasion was awful, not because of the sepsis because the doctors and nurses worked hard to get me better, but I felt that because the wards are so big and there is not enough nurses and ancillary staff. The nurses didn't have the time to have much empathy, I felt that they worked very hard but like robots because they now use the push around computers and answer all the questions but not observing the patient enough.
This was my fourth surgery for cancer in the last 12 years, I've had surgery at City Hospital for Gynae surgery, and Bowel surgery. Heartlands Hospital for lung surgery where I feel I've been well looked after. However this experience at the QE was awful I believe due to lack of staff in such a massive area.
Even down to being given cups of tea they were few and far between and meals were served sometimes by nurses because lack of staff.
Good communication
Outpatients
December 19, 2018
I have had a kidney transplant here, very happy for all the help, support provided. They talk to you and listen to you. Good communication is there, which is a plus point.
Disabled friendly.
Outpatients
December 19, 2018
They provide me with all the support I need, they know my mobility issues and always give me fair treatment and support. Full marks for hospital for being so disabled friendly.
Service improved over last 2 years.
Outpatients
December 19, 2018
I have been using this service for many years and have seen improvements in the way they manage there service in the last 2 years. Service is quicker, smoother and efficient, I am very satisfied, waiting times have gone down but still have to wait for 30 minutes before seeing the consultant.
Good hospital but long waiting times
Outpatients
December 19, 2018
Its very good hospital, I feel happy and safe over here. Basic clean and tidy waiting area but very over crowded. Doctors are very good but waiting time is always very long.
