Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 2022 reviews
Reviews (2022)
Unacceptable treatment timescales
Neurology
December 4, 2019
Have been waiting for assessment of fluid on the brain condition for 18 months. In the meantime symptoms associated with this condition have become worse and now my mother has suffered a mini stroke and vision problems. We are still waiting for an appointment with the consultant and it is now very concerning to hear that there could be a 30 week wait. This is unacceptable given the seriousness of this condition.
My brother was treated appalling
Ward 305
November 20, 2019
The nurse's need to be retained and look after patients instead of pushing them out to places not fit for purpose
Additional training required for staff
Ward 517
November 19, 2019
My dad who has been quadriplegic for 19 years has had the most awful care each time he has been admitted here. My brother overheard staff once talking about why a paralysed man would need shoes? This time when he was admitted was his last time at this hospital and unfortunately he died this month. My brother and dad overheard staff talking about his care to another patient. The other patient was asking the nurse why my quadriplegic dad was getting treated like a king. The nurse discussed his care needs with him and even told him which care home he was from. What happened to patient confidentiality??
My dad didnt have a jelly button buzzer to call for staff as when he was last visited he still had a clicking/manual buzzer that he was unable to use due him not being able to move his arms and hands. My dad wouldn't have been able to call for help. We are still unsure if he must have been calling for help before his death as he knew his own body. So sad that this hospital has a reputation for being the best when they let a quadriplegic man die in their care when he shouldn't have. He has been admitted to City Hospital for his respiratory issues and always made a recovery because they have treated him with dignity and like a human being and not shoved in a side room like they have each time at the QE.
My dad didnt have a jelly button buzzer to call for staff as when he was last visited he still had a clicking/manual buzzer that he was unable to use due him not being able to move his arms and hands. My dad wouldn't have been able to call for help. We are still unsure if he must have been calling for help before his death as he knew his own body. So sad that this hospital has a reputation for being the best when they let a quadriplegic man die in their care when he shouldn't have. He has been admitted to City Hospital for his respiratory issues and always made a recovery because they have treated him with dignity and like a human being and not shoved in a side room like they have each time at the QE.
Left in pain by chronic pain team
Chronic pain team
November 12, 2019
My daughter is on a complex plan for pain management under the Chronic Pain Team, for the first week of the plan it went well. However on Friday afternoon her pain levels became out of control. At the time of writing this it is Tuesday morning, her pain has been out of control for 3 and a half days and we are still waiting for someone to come and see her to resolve the issue.
Treatment not working well
Cardiology
November 11, 2019
I was treated for heart problem at QE in 2017, after my bypass operation, I am unable to use my right leg. They have referred me to so many services and offered different treatments but with zero impact.
appalling care
vascular 405
October 23, 2019
All about getting patients out no care and no one listens to concerns some nurses sisters and charge nurses should not be allowed to work with patients as they dont care
Eyes
Outpatients
September 27, 2019
Eyes opp arranged within 24 hours
Very poor service
Neurosurgery
September 23, 2019
Poor service, waiting along time for surgery, surgery cancelled inappropriately with no explanation. Complained and still have no suitable answers. Would not recommend
Slow
Accident and emergency services
September 21, 2019
The A&E was extremely slow moving. With no real communication as to what is happening in terms of seeing a medical professional. Staff clearly don't care and do little move the process along. Serious injuries left waiting for hours. No actual explanation for bad service as no one is clearly running the department.
Long wait in A&E with suspected Appendicitis
Accident and emergency services
July 8, 2019
The most traumatic experience I have had in my 75 years, waiting in A & E for 6 hours in agony, being ignored, being sick, unable to walk or speak having been rushed in by ambulance with a suspected appendicitis. There was no-one to help me, I had to ask a policeman to get me a drink of water. I was sitting amongst people with minor injuries whereas I actually had a strangulated internal hernia. There was no Triage to decide who needed most urgent treatment. It took from 12 noon to 7pm to get me to surgical assessment whence I was immediately admitted and some kind of care was shown.