Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 1930 reviews
Reviews (1930)
Kind and Caring service
Accident and emergency services
August 3, 2018
I accessed emergency department, they were excellent, kind, caring, and professional. They stitched my arm up beautifully. I am extremely grateful.
Communication very poor
July 27, 2018
Communication very poor. 50% wonderful staff but 50% uncaring/useless staff that take no responsibility
Good Service
Imaging
June 5, 2018
I went for a scan and they were very helpful and reasured me that I will be fine, I liked going there.
Long waiting times
unknown
June 5, 2018
Waiting too long at waiting area, small space for patients to sit.
Extremely helpful & good
May 22, 2018
My mom has COPD & Dementia with frequent emergency admissions, always treated well. Left to wait in a corridor for a bed for 3 hours a few months ago but even then we were looked after by nursing staff, given food and tea. Staff very happy & friendly & professional. Stories of waiting in corridors are not true or as the press reports.
Good but persons values are not understood.
May 22, 2018
Good but persons values are not understood. Staff explained all to me and gave me all the information, but at the end, decision was not mine to make
They made the decision on what should happen with my life
Unfair decision, told to live with decision forever
They made the decision on what should happen with my life
Unfair decision, told to live with decision forever
Waiting too long in waiting area
May 17, 2018
Waiting too long in waiting area. The staff were friendly.
Catract surgery
Ophthalmology
April 24, 2018
Having had problems driving at night I discovered I had developed Cataract and needed RLE surgery. I also had a complex short-sighted prescription so in effect I was getting rid of two birds with one stone. It was my first ever surgical procedure so naturally I was vigilant on whom to do the operation with. I went to Optegra, Optical Express and QE Hospital where I under consultant. Optegra were helpful and the consultant was very helpful in explaining the difference between multifocal and mono focal lens,
After careful consideration and spoken to both I opted for ophthalmic surgeon at QE Hospital, I was 100% confident in his ability to do a good procedure under best practices he’s friendly, welcoming and genuinely interested in helping. He answered all my questions in a very professional and concise manner which made me feel more confident and stress-free and nothing seems too much trouble for him often going beyond what is expected to assist.
Fast forward 2 months. I have both eyes done the second operation procedure completed two days ago under a tropical anaesthetic. Perfect distance vision and reading glasses which I don’t mind wearing as most people have them now. The hospital itself is the biggest in Europe it’s newly built so very fresh and clean with lots of light and gardens. So in conclusion Thanks you for all your help and guidance its 5 Stars from me!
After careful consideration and spoken to both I opted for ophthalmic surgeon at QE Hospital, I was 100% confident in his ability to do a good procedure under best practices he’s friendly, welcoming and genuinely interested in helping. He answered all my questions in a very professional and concise manner which made me feel more confident and stress-free and nothing seems too much trouble for him often going beyond what is expected to assist.
Fast forward 2 months. I have both eyes done the second operation procedure completed two days ago under a tropical anaesthetic. Perfect distance vision and reading glasses which I don’t mind wearing as most people have them now. The hospital itself is the biggest in Europe it’s newly built so very fresh and clean with lots of light and gardens. So in conclusion Thanks you for all your help and guidance its 5 Stars from me!
Reception staff incredibly rude
Accident and emergency services
April 15, 2018
I have always thought Queen Elizabeth hospital provided excellent service only I have to say I am incredibly disappointed as the night receptionist was rude, offensive and ought to choose work not within the public sector as public sector work relies heavily on empathy and kindness.
Terrible care
March 12, 2018
My relative went to hospital with swollen lip and it turned out to be a quite deep infection in his mouth. They were treating it as an allergy without antibiotics or any form of drip as he couldn't eat.
During the first 4 days he had no IV, drip etc and lost a stone. After complaining to PALS they took it seriously and improved but the damage was already been done. I've never seen my relative complain and it was horrible to see him cry.
We felt there was not enough staff and they relied on agencies staff.
During the first 4 days he had no IV, drip etc and lost a stone. After complaining to PALS they took it seriously and improved but the damage was already been done. I've never seen my relative complain and it was horrible to see him cry.
We felt there was not enough staff and they relied on agencies staff.
