Reviews (2022)

Unacceptable treatment timescales

Neurology
December 4, 2019
Have been waiting for assessment of fluid on the brain condition for 18 months. In the meantime symptoms associated with this condition have become worse and now my mother has suffered a mini stroke and vision problems. We are still waiting for an appointment with the consultant and it is now very concerning to hear that there could be a 30 week wait. This is unacceptable given the seriousness of this condition.
Samantha Clarke

Reply from Queen Elizabeth Hospital Birmingham

Samantha, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the wait for an assessment. Senior hospital staff are keen to listen to your concerns in more detail so that they can try to resolve them. For this to happen please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

My brother was treated appalling

Ward 305
November 20, 2019
The nurse's need to be retained and look after patients instead of pushing them out to places not fit for purpose
Jacinta Moloney

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your brother’s recent experience at the Hospital. Senior hospital staff responsible are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

Additional training required for staff

Ward 517
November 19, 2019
My dad who has been quadriplegic for 19 years has had the most awful care each time he has been admitted here. My brother overheard staff once talking about why a paralysed man would need shoes? This time when he was admitted was his last time at this hospital and unfortunately he died this month. My brother and dad overheard staff talking about his care to another patient. The other patient was asking the nurse why my quadriplegic dad was getting treated like a king. The nurse discussed his care needs with him and even told him which care home he was from. What happened to patient confidentiality??
My dad didnt have a jelly button buzzer to call for staff as when he was last visited he still had a clicking/manual buzzer that he was unable to use due him not being able to move his arms and hands. My dad wouldn't have been able to call for help. We are still unsure if he must have been calling for help before his death as he knew his own body. So sad that this hospital has a reputation for being the best when they let a quadriplegic man die in their care when he shouldn't have. He has been admitted to City Hospital for his respiratory issues and always made a recovery because they have treated him with dignity and like a human being and not shoved in a side room like they have each time at the QE.
Anita patel

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that your father sadly passed away recently, please accept our condolences at this difficult time. We are very disappointed to hear of the circumstances you describe as this does not reflect the high standards of care we strive to deliver. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like the opportunity to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

Left in pain by chronic pain team

Chronic pain team
November 12, 2019
My daughter is on a complex plan for pain management under the Chronic Pain Team, for the first week of the plan it went well. However on Friday afternoon her pain levels became out of control. At the time of writing this it is Tuesday morning, her pain has been out of control for 3 and a half days and we are still waiting for someone to come and see her to resolve the issue.
Susan Cassar

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Chronic Pain Service at the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your daughters' treatment. Senior hospital staff responsible for Chronic Pain are keen to listen to your concerns in more detail. If you would like to discuss your concerns further and have not done so already, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

Treatment not working well

Cardiology
November 11, 2019
I was treated for heart problem at QE in 2017, after my bypass operation, I am unable to use my right leg. They have referred me to so many services and offered different treatments but with zero impact.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you are have regarding your treatment. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

appalling care

vascular 405
October 23, 2019
All about getting patients out no care and no one listens to concerns some nurses sisters and charge nurses should not be allowed to work with patients as they dont care
jacinta moloney

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent experience at the Hospital. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

Eyes

Outpatients
September 27, 2019
Eyes opp arranged within 24 hours
Helen

Reply from Queen Elizabeth Hospital Birmingham

Helen, thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your operation was arranged so swiftly. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Very poor service

Neurosurgery
September 23, 2019
Poor service, waiting along time for surgery, surgery cancelled inappropriately with no explanation. Complained and still have no suitable answers. Would not recommend
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the cancellation of your surgery and lack of answers to the concerns you have already raised with us. Please make contact with the Patient Advice and Liaison Service (PALS) who will try to help you to get the information you require. PALS can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Slow

Accident and emergency services
September 21, 2019
The A&E was extremely slow moving. With no real communication as to what is happening in terms of seeing a medical professional. Staff clearly don't care and do little move the process along. Serious injuries left waiting for hours. No actual explanation for bad service as no one is clearly running the department.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your experience of our Emergency Department. Due to increased numbers of patients attending the department some patients have experienced long waiting times, we are taking steps to try to resolve this. If you would like to discuss your concerns in more detail we are keen to listen. For this to happen, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Long wait in A&E with suspected Appendicitis

Accident and emergency services
July 8, 2019
The most traumatic experience I have had in my 75 years, waiting in A & E for 6 hours in agony, being ignored, being sick, unable to walk or speak having been rushed in by ambulance with a suspected appendicitis. There was no-one to help me, I had to ask a policeman to get me a drink of water. I was sitting amongst people with minor injuries whereas I actually had a strangulated internal hernia. There was no Triage to decide who needed most urgent treatment. It took from 12 noon to 7pm to get me to surgical assessment whence I was immediately admitted and some kind of care was shown.
Anne Solloway (Mrs)

Reply from Queen Elizabeth Hospital Birmingham

Dear Anne,

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent visit to our Emergency Department. If you would like to discuss this further with us, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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