Queen Elizabeth Hospital Birmingham

I was admitted to the QEHB with liver problems. I've never been to hospital before but the standard of care was outstanding. Give Drs and nurses a pay rise.

Initial medical and subsequent treatment great. Arranging appointments obtaining information about diagnosis very slow and frustrating. Call a direct number only to receive a poorly pre-recorded message of when staff aren't available !?

I had a very painful right knee and I had to catch two buses and a train just for the Doctor to tell his trainee Student to tell me in 10 minutes that I need to see a Physiotherapist even though I have seen one previously and they had discharged me because they said I cannot do Physiotherapy when my knee is in severe pain.

I have had a very pleasant and comfortable experience especially my Rheumatologist Doctor the SLE Lupus Consultant who has excellent people skill, he listens he has empathy and sympathy and understanding of how you may be feeling as a patient and he tried his very best to support you.

Markedly better than what I'm used to in London. Staff, facilities and service are excellent.

My only quibbles would be with appointment waiting times, the poverty of parking spaces and excessive charges.

My mum, who has dementia, was admitted at the QE on 5 occasions between August and December 2015. I am writing to the Chief Executive with the full details of my concerns. Here is just a summary: (1) Some nursing staff are friendly, approachable and helpful. Others are downright rude, ignorant and disrespectful. (2) Mum was fed a pork sausage on West One despite me telling staff over and over again that she is a Muslim and shouldn't be given any pig products. On the Bournville ward, a plate containing gammon was left in front of her and staff would have fed it to her if I hadn't got there just in time. (3) During 1 admission in September, when she was still in the CDU, I phoned the ward a total of 26 times between about 10 am and 2 pm, without the phone being answered. I then rang reception and said I was going to make a complain so I was put through to the Nurse in Charge. He told me he was too far away from where mum's bed was and didn't have time to go round and check. He told me to continue ringing and when I said I had been ringing all morning, his response was..."when I get a minute, I will pop my head round and tell staff to answer the phone". There was no apology or expression of remorse. (4) When I finally got through to the ward, in an angry mood by now, a member of staff told me he would go and look at mum's notes. He returned and told me she had pneumonia and had been started on medication. I informed the rest of my family about this diagnosis. When I later visited mum, the doctor's asked me questions that suggested mum had not yet been diagnosed. When I mentioned the pneumonia, the doctor expressed surprise and said no it was not that. This means that the nurse had read out notes from someone else's clinical records.

I had my appointment with the nuclear medicine team and was treated really well before during and after my scan on weds 10th June. Thank you to the lady who saw me.

They sent appointment immediately. The appointment was sent on a Saturday and early which suited us. It was only a matter of mins when we went to have the MRI done successfully.

Excellent service, given info, Aware what happen/ process, No waiting.

Talk to patient, do not think of them as a number. If have to wait let me know!