Queen Elizabeth Hospital Birmingham

Feedback Rating

Based on 2022 reviews
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NHS patients accepted

Reviews (2022)

Adapted well to Covid

Renal Services
April 14, 2021
Have adapted well to COVID with introduction of phone calls to avoid attending hospital. Blood tests at a convenient location.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team

Provider responded

Horrible.

April 14, 2021
Horrible. Staff gassing, drinking tea and snacking more than actually working. Get annoyed when you ask for an update. Left me waiting 6 hours and on a recent occasion left my 92 year old Grandma waiting for 8 hours!!!
Jennifer Richardson

Reply from Queen Elizabeth Hospital Birmingham

Dear Jennifer, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you have some concerns which we are keen to listen to in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team

Provider responded

Kind & understanding

April 14, 2021
I had a Colonoscopy, didn't wait long for this , the staff were very kind & understanding.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team

Provider responded

Poor communication

April 14, 2021
Poor communication between health professionals and especially towards relatives. Drs are unprofessional and have god complexes. Patients are treated poorly with very little dignity and respect.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team

Provider responded

No faults

April 14, 2021
No faults
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team

Provider responded

Appalled

April 12, 2021
I am trying to get an appointment to see if I have Parkinson's disease and have to wait....... 44 weeks. I'm supposed to have a heart appointment once a year, it must be about 3-4 years since I have been called yet I have Arterial Fibrillation and a leaking heart valve. I'm appalled by the services that I'm supposed to receive.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you are are having difficulty with accessing follow up appointments. We are keen to help resolve this where possible. Please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team

Provider responded

Excellent service

A&E
April 11, 2021
Excellent service and good COVID-safe experience when I injured my leg last May.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team

Provider responded

Kind and patient

April 11, 2021
Staff have been so kind and patient during the pandemic. It was identified that the ward was short of staff however staff still had a smile and met patient needs which brought a tear to my eye as the staff tried their best to met patient need and to feel less isolated as family members were not able to visit. Whilst I was in the ward I wished if I could contact each members family in my cubicle to tell them how well looked after they were.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team

Provider responded

Treated very well

Endoscopy
April 10, 2021
My husband had to have two scans at the Endoscopy department at the QEHB a couple of weeks, we were very nervous about him going, mostly because of the pandemic situation. But, apart from a major delay in the timing of his scans (and a nurse forgot to phone me to advise about the delay) everything was fine, and he was treated very well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased that some aspects of your experience were positive and will share your kind words with relevant staff. We are sorry to hear that you and your husband also have some concerns and we are keen to listen to these in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Provider responded

Excellent

April 10, 2021
Excellent
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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