Reviews (1930)

High quality care

Cancer services
December 19, 2018
I am coming here since last 16 years, they are keeping good care of me since then. Waiting times is long but quality of care is very high.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Great staff and super service

Accident and emergency services
December 19, 2018
Exceptional clinical care and support provided. Great staff and super service.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Poor and uncomfortable seating

Accident and emergency services
December 19, 2018
They seem to be ok, but waiting from 2pm to be seen, otherwise ok, good and helpful staff. Very poor and uncomfortable seating.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the helpful staff involved in your care but disappointed to hear that your waiting time was excessive and the seating uncomfortable. Your feedback has been forwarded to senior hospital staff who are also keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Unhelpful receptionist

Accident and emergency services
December 19, 2018
Quick initial assessment done and now I am waiting for the results. Reception staff was not helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your initial assessment was quick but disappointed that our reception staff were not helpful. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Wrong information given

Accident and emergency services
December 19, 2018
Not comfortable seating, wrong information given resulting in wasting of 2 hours.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent experience. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Long waits and struggling to hear when called

Accident and emergency services
December 19, 2018
12.45pm time in. Initial assessment done and still waiting since last 2 hours to be seen. They need to be loud when calling patients name.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your waiting time and that it was difficult to hear when you were called. Your feedback has been shared with senior hospital staff If you would like to discuss your concerns in more detail please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Terrible customer service

December 18, 2018
I had a nasal surgery and when moved into the recovery room nobody looked after me. I pressed the button which they gave me in case I need anything and they came after 10-15mins after I pressed the button.

When I came out of theatre, I asked the nurse about how the surgery went and if I look ok. She said she doesn’t know as she has not seen me before. She did not even tell me a word to calm me down. Terrible customer service.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent experience. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Appointments not being sent

December 18, 2018
I had an appointment in hospital in January 2017 to scan my shoulder and a neurologist told me that my nerves have been damaged.
They told me that they are going to book me another appointment to see the therapist. They said that they will send me an appointment, but I still haven’t heard anything from them, nearly two years later.
I would like to know what happened.
Mahmood Ghorbani

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your care and treatment and the delay in receiving your appointment. Senior hospital staff are keen to look into your concerns so that they can investigate what has gone wrong and take any necessary action. For this to happen, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Terrible customer service

December 18, 2018
I had a nasal surgery and when moved into the recovery room nobody looked after me. I pressed the button which they gave me in case I need anything and they came after 10-15mins after I pressed the button.

When I came out of theatre, I asked the nurse about how the surgery went and if I look ok. She said she doesn’t know as she has not seen me before. She did not even say anything to calm me down. Terrible customer service.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent experience. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

No reply from email I sent

unknown
December 3, 2018
The response from Queen Elizabeth Hospital email service is poor I am supposed to have had a reply back from them within 2 days of sending it. I haven't had a reply back from them - this is over 2 weeks now.
I have sent them another email to a different email address. Hopefully I will get a reply back from them within 2 days about rearranging hospital appointment to another day.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear you have experienced difficulties in contacting the hospital to change your appointment. We are very keen to discuss this with you further to help you with getting your appointment rearranged to a more convenient time. Please make contact with our Patient Advice and Liaison Service (PALS) who are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Leave your Feedback


Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

Share this rating