Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 1854 reviews
Reviews (1854)
Waiting too long in waiting area
May 17, 2018
Waiting too long in waiting area. The staff were friendly.
Catract surgery
Ophthalmology
April 24, 2018
Having had problems driving at night I discovered I had developed Cataract and needed RLE surgery. I also had a complex short-sighted prescription so in effect I was getting rid of two birds with one stone. It was my first ever surgical procedure so naturally I was vigilant on whom to do the operation with. I went to Optegra, Optical Express and QE Hospital where I under consultant. Optegra were helpful and the consultant was very helpful in explaining the difference between multifocal and mono focal lens,
After careful consideration and spoken to both I opted for ophthalmic surgeon at QE Hospital, I was 100% confident in his ability to do a good procedure under best practices he’s friendly, welcoming and genuinely interested in helping. He answered all my questions in a very professional and concise manner which made me feel more confident and stress-free and nothing seems too much trouble for him often going beyond what is expected to assist.
Fast forward 2 months. I have both eyes done the second operation procedure completed two days ago under a tropical anaesthetic. Perfect distance vision and reading glasses which I don’t mind wearing as most people have them now. The hospital itself is the biggest in Europe it’s newly built so very fresh and clean with lots of light and gardens. So in conclusion Thanks you for all your help and guidance its 5 Stars from me!
After careful consideration and spoken to both I opted for ophthalmic surgeon at QE Hospital, I was 100% confident in his ability to do a good procedure under best practices he’s friendly, welcoming and genuinely interested in helping. He answered all my questions in a very professional and concise manner which made me feel more confident and stress-free and nothing seems too much trouble for him often going beyond what is expected to assist.
Fast forward 2 months. I have both eyes done the second operation procedure completed two days ago under a tropical anaesthetic. Perfect distance vision and reading glasses which I don’t mind wearing as most people have them now. The hospital itself is the biggest in Europe it’s newly built so very fresh and clean with lots of light and gardens. So in conclusion Thanks you for all your help and guidance its 5 Stars from me!
Reception staff incredibly rude
Accident and emergency services
April 15, 2018
I have always thought Queen Elizabeth hospital provided excellent service only I have to say I am incredibly disappointed as the night receptionist was rude, offensive and ought to choose work not within the public sector as public sector work relies heavily on empathy and kindness.
Terrible care
March 12, 2018
My relative went to hospital with swollen lip and it turned out to be a quite deep infection in his mouth. They were treating it as an allergy without antibiotics or any form of drip as he couldn't eat.
During the first 4 days he had no IV, drip etc and lost a stone. After complaining to PALS they took it seriously and improved but the damage was already been done. I've never seen my relative complain and it was horrible to see him cry.
We felt there was not enough staff and they relied on agencies staff.
During the first 4 days he had no IV, drip etc and lost a stone. After complaining to PALS they took it seriously and improved but the damage was already been done. I've never seen my relative complain and it was horrible to see him cry.
We felt there was not enough staff and they relied on agencies staff.
An excellent service is given
Hearing aid services
February 7, 2018
Hearing Aid Clinic - an excellent service is given, staff always helpful. They change the tubes if I have not managed to do it myself and of course supply batteries.
Received poor care
January 31, 2018
I received very poor end of life care for a relative. Ward busy and patient left in a side room. Not checked for hours. I raised this with a QE consultant who agreed. Health and social care needs to be better integrated. As a social worker it is extremely frustrating that services aren't better linked.
Appointments constantly being cancelled
January 31, 2018
When very ill like me, wait months for appointment then cancelled. Anxiety goes through roof
Torn muscle in knee had a small operation
January 31, 2018
Never had an operation before staff and doctors were great had very good care. We are very lucky to have NHS, have to fight hard to keep it.
Has to wait for over three hours
January 29, 2018
I ended up in the Queen Elizabeth hospital waiting to be seen by the RAID team. I had to wait over three hours in distress and self-harming without being seen. The staff had no consideration on how I was feeling.
Appointment and care experiences
Outpatients
January 10, 2018
Sometimes delayed - appointment and waiting times when you're there. Always get an appointment - always get follow up. Good quality care.
