Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your experience was so positive. Your kind words have been forwarded to senior staff so they can share them with their teams. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

Vivien, Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about the concerns you have regarding recent experiences at the hospital. Senior hospital staff will be keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. In order for this to happen we will need some further information from you. If you are happy to discuss further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you for your 5 star rating of Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received during the last few years. Your kind words have been forwarded to senior staff so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

Mrs Cole, thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your husband received outstanding service following his stroke. Your kind words have been shared with the senior staff responsible for Stroke Services so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Thank you for taking the time to provide feedback about the Emergency Department at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you experienced a delay in being seen. Our Emergency Department does get very busy at times which leads to longer waiting times. We are working to reduce delays whilst ensuring that patients are seen and treated appropriately according to their clinical needs. If you would like to discuss your concerns with us in more detail please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Kyle, thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear that throughout your experience of the hospital you were met with polite staff and a clean environment. Your kind words have been shared with senior staff for the hospital so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Val, thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you have received. Your kind words have been shared with the senior staff responsible for the eye department so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Thank you for your 4 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you were treated well had such a positive experience. Your kind words have been shared with senior staff for the hospital so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage ww.uhb.nhs.uk/yourviews.

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are happy to hear that you had short waiting times and were treated well. Your kind words will be shared with our senior staff who will in turn share them with their teams. I am also sorry to hear that you experienced difficulties whilst at the hospital, and specifically in the Emergency Department in relation to how staff interacted with you regarding your visual impairment. We are currently looking at how we can improve the way we communicate with patients with a visual impairment so I would be very interested to discuss this with you in more detail. If you are happy to discuss your experience further please contact the Patient Experience Team directly by telephoning 0121 371 4492, or email us at patientexperience@uhb.nhs.uk.

Catriona, thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your son received excellent, efficient and timely care following his football accident. Your kind words have been shared with the relevant senior staff so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.