Reviews (1647)

Surgery cancelled due to strikes.

November 22, 2023
My maxillofacial surgery was cancelled 2 days before the operation was due on my jaw due to the doctors strikes back in June. My daughter has been calling the surgeons secretary to get it rearranged and not had a new operation date set even when calling up every week. They just say we know you are waiting. It's really bad. It's my face and they're not doing anything to help.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had an operation cancelled shortly before you were due to come in ands that have been delays getting it rearranged.

If this remains the case please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Staff go out of their way to help you.

Dermatology
November 21, 2023
I was under the dermatology department for over a year. Staff are amazing and ready to go out of the way to help you.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are so pleased to hear that your experience with the dermatology department has been so helpful and that staff have been willing to go above and beyond to assist you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Clean hospital , excellent facilities

November 21, 2023
I had my cancer treatment at the QE. It's a clean hospital with excellent facilities. The staff are very polite and helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the cancer treatment you've been receiving here and that staff are so polite and helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They provide hearing aids

Audiology
November 21, 2023
I go for my hearing check ups and they provide me with hearing aids.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your audiology appointments Queen Elizabeth Hospital Birmingham where they checking your hearing and provide you with hearing aids - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent help provided within an hour

November 21, 2023
I went to A&E during pregnancy and they provided excellent help and support within an hour.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were so well helped and supported during your visit to the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

The building and facilities are excellent.

November 20, 2023
The staff are brilliant and the building and facilities are excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the staff, building and facilities here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Waited over an hour to be seen by a junior Dr

November 20, 2023
It is a nice and clean hospital and the staff are fine. I went there twice and waited for over an hour to be seen by a junior doctor.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are happy to hear that the staff and clean environment were to your satisfaction on the two occasions you've attended we are sorry to hear that at one there was a long wait to see a doctor.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Register before I could have any information.

November 16, 2023
They told me that I would have to register with them before they could give me any further information which I couldn't understand.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response.

We are keen to listen to your concerns in more detail and find out what exactly you were asked to register for. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Excellent follow up after discharge

November 16, 2023
I was an inpatient there for 2 weeks on the ENT ward. The staff were very caring and kind. The doctors explained everything well and there was excellent follow up support after discharge.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received on the ENT ward during your 2 week stay, that staff were caring and kind and that there has been excellent follow-up after discharge.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent staff and facilities.

November 16, 2023
I went to cardiology for scans and assessments. Very good hospital with excellent staff and facilities.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the care you've been provided by the cardiology department and that the staff and facilities have been so excellent.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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