Queen Elizabeth Hospital Birmingham

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Based on 1647 reviews
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Reviews (1647)

Wonderful doctors

Ophthalmology
December 13, 2023
I have glaucoma and have had numerous attacks of uveitis. I cannot praise the Ophthalmology Dept of the Queen Elizabeth Hospital highly enough. On several occasions I have had a uveitis flare up. When this occurs, I email the departmental secretary details and a photograph of the eye. Usually I am contacted by phone either 30 minutes and asked to attend for an emergency appointment ASAP. On one occasion I had 5 occlusion at the back of my eye. If it had not been treated so quickly I would now be blind in that eye. The Doctors are wonderful.
Anne Goodridge

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving from the Opthalmology department and that they see and treat you each time so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

No hospital transport

December 13, 2023
At one time I got hospital transport now I have to make my own way and there is no buses were I live. It costs me up to £100 plus some weeks which I can't afford and the fact that I don't always feel well enough to use taxis I am 81 hrs old and have cancer and other illnesses it's disgusting.
Marguerite Caldecott

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have been forced to pay so much money to attend appointments.

We are keen to listen to your concerns in more detail and see if there is any additional support we can provide. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

Excellent place to be treated.

December 12, 2023
An excellent place to get treated. The facilities, support and staff are all super good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear you are so happy with your experience here - in particular the facilities, support and staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

There is help available always

December 12, 2023
I have attended cardiology clinic at the QE many times. The doctors and nurses and all the support staff are excellent. Everything is signposted very well and there is help around all of the time.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about your positive experience you've had at your cardiology clinic appointments, how good the staff have been and how well everything is signposted.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Helpful nurses but disgusting toilets

December 12, 2023
I had my hernia operation there. The nurses on the ward were very helpful. The food was okay but the toilets were quite disgusting.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that the nurses looking after you during your admission were so helpful and the food was ok, but obviously concerned to hear that you had issues with the toilets.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

Excellent support

December 12, 2023
My wife was treated there for kidney related problems. Excellent support and help was received.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent support and help your wife has received during her treatment for kidney problems.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

They sort everything out for me.

December 12, 2023
The consultants in Rheumatology are all good. I told one that I needed steroids and they gave them to me. They're marvellous. They deliver to me or my sister. They are great at ordering scans. They sort everything out no questions. There are no waits either.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you have been so well looked after by the Rheumatology department, especially the consultants.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

easy to get around such a big hospital

December 12, 2023
It's not too bad. The staff are usually polite and and it's easy to get around the hospital. It is very big. I usually have my kidneys checked but I haven't been for while. I am waiting for my appointment as we speak. I am due one soon.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you have found it easy to get around the hospital and that the staff you've encountered are polite.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Never found out what it was.

December 12, 2023
My wife ended up in A&E. They said they didn't know why she was there and wouldn't let her in at first but once we explained we had come from the walk in centre they let us in. They did blood tests and couldn't find anything. They referred her onto a consultant two weeks later. Consultant asked why he wasn't called when she was in the hospital as he would have been able to help then and see what was going on. We never found out what it was.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there remains some uncertainty about your wife's treatment after her visit to the Emergency Department.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you/your wife are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

Dirty, overcrowded, understaffed

December 12, 2023
The A&E department is very dirty, overcrowded and understaffed.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren't happy with your visit to the Emergency Department.

We are keen to listen to your concerns in more detail and learn from your experience. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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